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I just bought a new computer and I am trying to install

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I just bought a...

I just bought a new computer and I am trying to install Microsoft Office for Home and Students 2016. I have been trying to verify my email account but I am not getting the verification email. I have been trying for 2 days and no, it is not in spam or junk mail. please help! Thanks Diane

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No, I am even checking my iPhone and there is nothing.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. thanks much

Submitted: 2 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
3/31/2018
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 2 months ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,033
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you sure that that Email address is the one registered with Office License?

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Customer reply replied 2 months ago
I have not even been able to register it. I cant confirm my email and I have been trying to do that for 2 days. I never receive it ad it is not in spam, and it does not even come through to my iPhone.
Customer reply replied 2 months ago
no, ill cancel and get my $5 back.
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