How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I have a toshiba and windows ten. I can't remember my

Customer Question

I have a toshiba and windows ten. I can't remember my password ***** cant get into my computer. I have tried everything that people have suggested by no go
JA: What application are you using?
Customer: windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: not sure what you are asking
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When an incorrect password ***** ***** 2 or 3 times does the text on the screen change and

ask you to go to account.live.com or does it ask you to reset your password ***** a USB device?

Customer: replied 7 months ago.
but that didn't work either it said that the disk is not a password ***** disk, after I paid and downloaded the program.
Expert:  Byron replied 7 months ago.

Thank you. A password ***** disk needs to be created before the password ***** *****

Since you are logging in with a local account the laptop will need to be reset in order to regain access.

Start or Re-start the computer.

While looking at the login screen (but don't log in), hold and keep down, the left Shift key.

Click the Power icon in the lower right corner of the screen (far right) and select Restart.

Release the Shift key when the Choose an Option screen appears.

click Troubleshoot

click Reset this PC

click Remove Everything

click Just Remove Files

(install to the drive where Windows is installed, if asked)

Once Windows has been reloaded
(it takes an hour or so)
you'll create a new user account and have access to the machine again.

Let me know the result please.

Customer: replied 7 months ago.
Then why are you taking my money and not helping me. What a bunch of shit.
Expert:  Byron replied 7 months ago.

I have not accepted the Secure Remote request because it can't be done on a machine you can't get in to.

In order to regain access to the laptop it will need to be reset.

Start or Re-start the computer.

While looking at the login screen (but don't log in), hold and keep down, the left Shift key.

Click the Power icon in the lower right corner of the screen (far right) and select Restart.

Release the Shift key when the Choose an Option screen appears.

click Troubleshoot

click Reset this PC

click Remove Everything

click Just Remove Files

(install to the drive where Windows is installed, if asked)

Once Windows has been reloaded
(it takes an hour or so)
you'll create a new user account and have access to the machine again.

Let me know the result please.