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My Office account was updated without my permission and now…

Customer Question
My Office account was...

My Office account was updated without my permission and now states that my trial period has ended. I bought Microsoft Office with 8.1 and kept it when I went to 10. The old version suits me fine. I am retired on a fixed income and did not request an upgrade. Please restore my Office and the associated files.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I don't know.

Technician's Assistant: When did you last update your software?

I dont know.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Please do not remove my existing files/programs, which has been done in the pastr.

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
3/30/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Hello. My name is ***** ***** I will be assisting you today.
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Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
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Customer reply replied 3 months ago
I should not have to pay to correct your actions. If I am charged, I will ask Discover not to pay the charges.
Customer reply replied 3 months ago
How may I contact you via mail?
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

we do charge, we are a tech support company. Not sure why you feel we should provide support for free.

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Customer reply replied 3 months ago
How may I contact you by mail. You make changes without any recourse unless I'm a subscriber.
Microsoft Office Technician: arsufi2002, Computer Support Specialist replied 3 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,771
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

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Microsoft Office Technician: arsufi2002, Computer Support Specialist replied 3 months ago

Are you still awaiting for assistance..

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Customer reply replied 3 months ago
I would like to cancel it. Microsoft made changes, not me and not with my concurrence!
Customer reply replied 3 months ago
I want to cancel it and I will contact Microsoft by mail. You do have a human that can read and think and answer questions?
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