Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Although my keys work in all other applications such as

Customer Question
Although my keys work...

Although my keys work in all other applications such as Word, when I try to use Outlook and strike a letter it often does not enter on the screen. Also the page I am on frequently closes because there has been a problem.

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

A web browser on a PC

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

One problem is that I am very afraid of notes saying something is wrong with my machine because I can never tell the real messages from the fake.

Submitted: 3 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 hours by:
3/29/2018
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 3 months ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,078
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Which version of Windows and Outlook you are using?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I bought home 365 package and set up an email account I had
I bought home 365 package and set up an email account***@******.*** I had trouble logging in and ask for a password ***** have done 5 or 6 time and still can't get a pass word is there a phone number … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I'm getting all caps although the CapsLock is not engaged. I
I'm getting all caps although the CapsLock is not engaged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I'm wanting to upgrade my Microsoft Office and it's
I'm wanting to upgrade my Microsoft Office and it's requiring activation wizard and asking for a 25 character product key that is supplied in the package, but in 2013, Microsoft was downloaded by Micr… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I'm having a problem with using my keyboard to highlight and
I'm having a problem with using my keyboard to highlight and delete text: I normally highlight the text by pressing the "control" and "shift" keys, and then pressing one of the arrow keys, but this st… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When i type a document some letters for example e. g, u, do
When i type a document some letters for example e. g, u, do not appear.. i cannot complete a document because of the missing leyyers. I am typing this on my tablet as my Mac Book pro microsoft program… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Document. I highlight the sentence to be moved, type Ctrl +
document. I highlight the sentence to be moved, type Ctrl + x. The sentence disappears. I move the cursor to the disappeared spot. I then type Ctrl + v. Nothing happens. I use this command all the tim… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I am trying to reinstall MS Office Outlook 2007 from a CD. I
I am trying to reinstall MS Office Outlook 2007 from a CD. I type in the product key which is accepted and the installation starts and then after about a minute the installation ceases and I get the e… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need a step by step procedure on how to increase the text
I need a step by step procedure on how to increase the text size on windows 10. Also all my text is blue. Can I change that to black?… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
When I used a Filter by Form, when I keyed a letter (say A)
When I used a Filter by Form, when I keyed a letter (say A) it would automatically fill in the other letters (for instance Adams), Then when I keyed the second letter (An) it would fill in the letters… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Outlook has encountered a problem and needs to close.Outlook
Outlook has encountered a problem and needs to close. Outlook keeps crashing On a Mac Pro, using Mac Office:2011, and I get the message: Outlook has encountered a problem and needs to close. I will op… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi I have two questions actually, but let me ask one first. I
Hi I have two questions actually, but let me ask one first. I use two computers, one of them new since last October (a 64-bit machine) and running Windows 7 Home Premium, with Office 2010; and the oth… read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
I have some issues with Microsoft Word and Endnote. I frequently
I have some issues with Microsoft Word and Endnote. I frequently get error messages that word cannot create the work variable? Particularily if I try to attach a document to an email using Outlook, bu… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
While trying to export letters from word into emails I have
While trying to export letters from word into emails I have the following problem. For legal matters I need a copy of the email sent to all recipients, but when I sent it as an enclosed file, I cannot… read more
cpugeek
cpugeek
IT Manager
Master's Degree
108 satisfied customers
In Word 2010, every time in try to "insert" something into
In Word 2010, every time in try to "insert" something into a document (a text box, footer, etc.) I get the message: Word cannot open this document template: (C:\users\...\1033\~$ilding Blocks.dotx). I… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
R.J.:I wanted to let you know that we are having the same
R.J.: I wanted to let you know that we are having the same problem under the client files. In the client file we have LETTERS, PLEADINGS, that we try to move the type of document to. Again, every so o… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
In my contacts in Microsoft Outlook (latest version) I have
In my contacts in Microsoft Outlook (latest version) I have set up a catagory called "mailing list" and have placed about 100 of my contacts in that catagory. Can you provide step-by-step instructions… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Periodically notations such as a Paragrapah symbol appear when
Periodically notations such as a Paragrapah symbol appear when I am using Word. They appear as clutter throughout the document. I assume I inadvertently strike some Key(s) but I cannot figure out to g… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
7,755 satisfied customers
I am using Microsoft Word 2007, setting up a mailing list.
I am using Microsoft Word 2007, setting up a mailing list. When I try to retrieve the list, all the input comes up as symbols. I checked "encoding" and realize this is the problem. How do I turn off "… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x