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I need help activating office on my new computer-I would…

Customer Question
I need help activating...

I need help activating office on my new computer-I would like to talk of the phone if possible

Technician's Assistant: When were you last able to use your phone?

Yesterday, and I did not have the right information, I have it now.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No-i just have the card from best buy with the number on it-the computer is brand new

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just to make sure that I can do work on the computer and send the info to the printer-and make that work

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
3/28/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
I if need help by phone it is free-why is there a charge
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

we charge for support.

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Customer reply replied 3 months ago
I got my question answered by a phone call, thank you for trying to help
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

no prob

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
I have had the problem solved-please disconnect
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