Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I tried to purchase Microsoft Word, (Personal Office)

Customer Question
I tried to purchase...

I tried to purchase Microsoft Word, (Personal Office) yesterday and failed. I live in the US but am visiting in Costa Rica for awhile. It appeared that you charge $69 here instead of $59 in the US. Anyway, I'd like to purchase the program but do not want to go through the whole process again and fail.

Technician's Assistant: When did you last update Word?

I haven't had it for years and I don't have it on this new laptop. I also updated my password *****

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Maybe she could just walk me through a purchase so it is not just a waste of my time.

Submitted: 3 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 6 minutes by:
3/27/2018
Microsoft Office Technician: Michael T,
 replied 3 months ago
Michael T
Category: Microsoft Office
Satisfied Customers: 2,628
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

What was the reason for the failure? I would be happy to connect to you and make sure everything is completed properly.

Dont forget that you will be charged according to where you are in the world, you cannot set it to charge you to a different country.

Just doesnt work that way. If you want the cheaper price you would need to wait till you get back to the usa to get that pricing

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
How do you set whole word right margin? word 2007, this was
How do you set whole word right margin? word 2007, this was automatic Windows 10 word starts new line in middle of a word. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
I was directed to you to get help getting my Microsoft
I was directed to you to get help getting my Microsoft office to start … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have an Office 365 subscription and I want to install One
I have an Office 365 subscription and I want to install One Note 2016 but am having trouble doing that - is this possible? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I just purchased office 365 personal, but can't activate it
I just purchased office 365 personal, but can't activate it on my PC. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Nothing is going on with my computer, but I have a question
Nothing is going on with my computer, but I have a question about the monthly charge and another charge where I purchased Microsoft Office … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My I-Mac shut down because of a power outage. When My
My I-Mac shut down because of a power outage. When My original subscription to Office 365 expired in July 2017, I started a new subscription for Office 365 Personal. Now, I can't get back into word be… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got a new lap top and I'd like to re-download my Microsoft
I got a new lap top and I'd like to re-download my Microsoft Office software. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I installed office 365 onto my new Mac air on the 2nd March
I installed office 365 onto my new Mac air on the 2nd March 2018. every time I try ti use it the computer tells me that it can't find the licence. Hence I have wasted my money on a new computer and Of… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Microsoft word keeps stopping. The problem began yesterday,
Microsoft word keeps stopping. The problem began yesterday, when the program continued to freeze up. I can't get through a paragraph without it freezing up now. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have purchased a new laptop and wish to continue using
I have purchased a new laptop and wish to continue using word. The message box "sign in to setup office" comes and I don't have the product key. Can you help? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Ho. How can I find out the code for my Office Professional
How can I find out the code for my Office Professional 365 that I boughtoff of my work site to dowmload to another computer? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I need to reset my password for my Microsoft account.
I need to reset my password ***** my Microsoft account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Microsoft Word 2007 display is very large while all other
Microsoft Word 2007 display is very large while all other programs are normal sizing. How to reduce the display settings. … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
I just purchased Office 365 opening to word it states I need
I just purchased Office 365 opening to word it states I need to reactivate I just did … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am a mac user. Trying to find a previous version of a word
I am a mac user. Trying to find a previous version of a word document. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to recover a file that I was working on in Windows
I am trying to recover a file that I was working on in Windows 10. I had not saved it and the word went off. When I turned it back on it autosaved only a fraction of what I had done. Is there any hope… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
On 11/04/15 I purchased a Dell laptop, Order No. 90882163.
On 11/04/15 I purchased a Dell laptop, Order No. 90882163. Invoice numberXJT84R4T8 indicated that I was charged $58.49 for Microsoft Office 36 5 Personal 1 year subscription. How do I access this on m… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
have purchased microsoft office home and student 2010 yesterday
have purchased microsoft office home and student 2010 yesterday and when I press download button Microsoft Download Manager says The content is not allowed in your region. How do I proceed ?… read more
lifesaver
lifesaver
Bachelor\u0027s Degree
5,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x