Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Microsoft account and a paid Office 365

Customer Question
I have a Microsoft...

I have a Microsoft account and a paid Office 365 subscription. How do I get help without having to pay for it?

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

I'm ready

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I have an HP computer with Windows 10 Home operating system and Office 365 subscription.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

What?

Submitted: 3 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 55 minutes by:
3/27/2018
Microsoft Office Technician: Jeevan DSouza,
 replied 3 months ago
Jeevan DSouza
Category: Microsoft Office
Satisfied Customers: 156
Experience: Professor at DeVry University
Verified

Hello there! I am TechGuy007 and I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

You can get all the help you need with Office 365 by going to

https://support.office.com/

If this solves your problem, please give me a 5-star rating!

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Microsoft Office
Satisfied Customers: 156
156 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was subscribing to ms word by the month, but that expired.
I was subscribing to ms word by the month, but that expired. I recently paid $69.99 for a year's subscription of 365 office. (I didn't know I could get windows 10 word free. I got an e mail saying "I'… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I install the office 2016 home and student version and I
I install the office 2016 home and student version and I chose not to signin to the office 365, but every time I start Word, Excel, PPT, it shows a sign in product notice. I do I get rid of it? … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have an Office 365 subscription and I want to install One
I have an Office 365 subscription and I want to install One Note 2016 but am having trouble doing that - is this possible? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
718 satisfied customers
I have a annual subscription which is paid by credit card.
I have a annual subscription which is paid by credit card. Card has expired and I need to update. Is there a phone no. i can call to update my way to pay? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
993 satisfied customers
I have received notification that my Office 365 Personal
I have received notification that my Office 365 Personal subscription is scheduled to be automatically renewed on May 10, 2018. I also was notified to cancel old version of Windows (previous to Window… read more
Jeevan DSouza
Jeevan DSouza
156 satisfied customers
I have a new Lenovo computer which should have been
I have a new Lenovo computer which should have been delivered with the Microsoft Office 365 program. However, the delivery did not include a disk or whatever that would allow me entry to the program. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I would like to install Microsoft Office on my wife's
I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I want to paid my 365. You have to help me. They send me an
they send me an e mail a few days ago that i have to paid my 365 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a subscription for Office 365 Personal. I had to wipe
I have a subscription for Office 365 Personal. I had to wipe my computer and it was not reloaded. How do I download again without paying again … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have office 365 installed should I delete office 2007 home
I have office 365 installed should I delete office 2007 home and student? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I currently own office own a win 10 version & it broke. I
i currently own office own a win 10 version & it broke. I bought a win 7 laptop and it came with office to load on line. question, what woud you do, going forward with the windows 7 laptop? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have purchased Microsoft Office 365 in November of 2016
I have purchased Microsoft Office 365 in November of 2016 for $106.00. Starting in May of 2017, I get the message that my subscription has expired. I was under the impression I had purchased a one-yea… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to load my new Win 10 Home- I inserted the USB
I am trying to load my new Win 10 Home- I inserted the USB into device port - Powered on my computer - then it say configure it to boot fro USB drive - How do I do that ?!?!?!?!? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I bought a home subscription of Office 365 for up to 5
I bought a home subscription of Office 365 for up to 5 users- 1 year I when to www. Support .office.com gave them the subscription info, they confirm over the Internet to be OKI I try to install it on… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We do not have a cell phone so do not have Text capability;
We do not have a cell phone so do not have Text capability; therefore, we are unable to receive the necessary code from Microsoft to access our Microsoft account to pay for Home Office 365 subscriptio… read more
Expert
Expert
7 satisfied customers
Please can you explain the difference between MS Office 365
Please can you explain the difference between MS Office 365 and MS Office 10 Home & Business 2016. What is better?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x