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I'm going insane with frustration. I have been trying to
I'm going insane with frustration. I have been trying to activate Microsoft Office and keep getting the message 'we couldn't contact the server', and now nothing is working … read more
Cody
Cody
Computer Science
2,630 satisfied customers
I bought Office 365 personal yesterday, not realizing all I
Hello: I bought Office 365 personal yesterday, not realizing all I had to do was renew my license. Whenever I try to open a Word document created with the previous version, i get an "unlicensed" error… read more
Cody
Cody
Computer Science
2,630 satisfied customers
I recently replaced my desktop computer and doing so has
I recently replaced my desktop computer and doing so has interrupted my access to my 365 subscription on both my new desktop and my laptop. I think that is because it said I had too many computers - I… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
2,168 satisfied customers
I am installing a new computer. I am installing my MS Office
Thank you! I am installing a new computer. I am installing my MS Office 365 software as well. It looks like it installed, but now it's asking for my product key... I cannot find it! I have searched fo… read more
John
John
System/Network administrator
High School or GED
2,673 satisfied customers
I have just purchased outlook 365 and have office outlook
I have just purchased outlook 365 and have office outlook 2003 on my pc now. May I download 365 without removing 203. … read more
Jess M.
Jess M.
Computer Support Specialist
8,485 satisfied customers
I have a couple of questions. First, I upgraded to 365 a few
I have a couple of questions. First, I upgraded to 365 a few months ago because I wanted all of my devices to sync with the same info (at least in contacts and calendar). I've been traveling and this is the first chance I've had to try to complete same. … read more
bbao
bbao
Freelance IT Consultant
88 satisfied customers
Can I uninstall Microsoft Office 2010 as I have Microsoft
Can I uninstall Microsoft Office 2010 as I have Microsoft 365 installed? … read more
John
John
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High School or GED
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I need to find out when my Microsoft 365 renews and how it
I need to find out when my Microsoft 365 renews and how it renews. My husband took care of all of this sort of thing. He was killed in a head-on collision on March 20, 2017. I am getting a new compute… read more
Cody
Cody
Computer Science
2,630 satisfied customers
I installed office 365 onto my new Mac air on the 2nd March
I installed office 365 onto my new Mac air on the 2nd March 2018. every time I try ti use it the computer tells me that it can't find the licence. Hence I have wasted my money on a new computer and Of… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,848 satisfied customers
Recently purchased and installed Office 365 on this laptop.
Recently purchased and installed Office 365 on this laptop. Am trying to open Outlook and am getting the following message: … read more
Jason Jones
Jason Jones
AAS Information Technology
11,435 satisfied customers
The HP allinone I had Office 365 installed on crashed and I
The HP allinone I had Office 365 installed on crashed and I had to reset the computer. I kept my files but lost my apps. On March 21, 2017, I purchased the Office 365 home, order#10143424075. I need t… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
256 satisfied customers
I have cancelled the renewal for Office 365 in 23 Jan 18 the
My name is***** and I have cancelled the renewal for Office 365 in 23 Jan 18 the personal subscription and I have a printout that says you will lose access from 23 Jan 18. Today I have checked my bank… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We purchased Office 365 personal for our Lodge and when we
We purchased Office 365 personal for our Lodge and when we bought it the store entered my personal info in. I already have Office 365 Home and I need to change the Personal info out of my name and int… read more
Jess M.
Jess M.
Computer Support Specialist
8,485 satisfied customers
I purchased my Microsoft office from a friend that works at
I purchased my Microsoft office from a friend that works at Microsoft. Now I am in a law suit with this family and am afraid that my account has been seen by this person. How can I find out … read more
bbao
bbao
Freelance IT Consultant
88 satisfied customers
My Outlook calendar disappeared overnight last week and now
My Outlook calendar disappeared overnight last week and now I see that my laptop cannot find Outlook files on the C drive. I called a technician for help and allowed him access at his request--this ha… read more
bbao
bbao
Freelance IT Consultant
88 satisfied customers
Help, I purchased Microsoft office with the machine I am
help, I purchased Microsoft office with the machine I am using, and since then I also purchased a Samsung Printer it has a number M2020w on it. Well everything sort of stopped working and I did sort o… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
I purchased MSFT Office on line on March 9, 2013 for my Gateway
I purchased MSFT Office on line on March 9, 2013 for my Gateway laptop. I now have a new Gateway PC that I would like to use with Office. I have used up my 30-day trial on of Office as of 10/14 and no… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
256 satisfied customers
I have recently (4 Days) purchased an ASUS Desktop ALL IN ONE
I have recently (4 Days) purchased an ASUS Desktop ALL IN ONE PC ET 23 Series. The place I bought this from downloaded office 365 Home Premium for me. When I got it home I found that I could not activ… read more
James K.
James K.
Consultant
261 satisfied customers
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Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

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A+ Comptia Certified computer repair

JasonJames122

JasonJames122

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Jess M.

Jess M.

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Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

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Kamil Anwar

Kamil Anwar

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256 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

164 satisfied customers

Certified Expert with over 10 years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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