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I have office 365 on a Mac - OS X El Capitan 10.11.6. I

Customer Question
I have office 365...

I have office 365 on a Mac - OS X El Capitan 10.11.6

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I received an update to outlook - and now outlook will not open

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Need help to get outlook to open

Submitted: 24 days ago.Category: Microsoft Office
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Answered in 4 minutes by:
3/26/2018
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,605
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Can we do a remote session so i can fix this for you?

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Please send me a remote request from your screen.

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Customer reply replied 24 days ago
This feels like a bait and switch. I asked a simple question, I paid the $5 - now you want more before I can get an answer?
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Try reinstalling the program

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Customer reply replied 24 days ago
How?
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Did you buy Microsoft Office subscription Online?

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Customer reply replied 24 days ago
I’m now downloading and will try to re- install
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Okay

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Customer reply replied 24 days ago
Word, ppt and excel open fine, but outlook won’t open
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Are you getting an error trying to open Outlook?

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Customer reply replied 24 days ago
No. Nothing happens when I click the icon
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Have you tried restarting the computer?

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Customer reply replied 24 days ago
twice
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Try reinstalling office

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Customer reply replied 24 days ago
I just did - said “said successful install” but outlook will not open
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 24 days ago

Try creating a new user account and see if it works on the other user account.

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Customer reply replied 24 days ago
How do I create a new user account
Microsoft Office Technician: Richard, Software Specialist replied 24 days ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 44,527
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there

Do you still need assistance with this?

Please let me know

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Customer reply replied 23 days ago
I was able to get help from Microscoft and they solved the problem.
Microsoft Office Technician: Richard, Software Specialist replied 23 days ago

Good to hear if there is anything else you need, please let me know and I would be happy to help you

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Richard
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 44,527
44,527 Satisfied Customers
Experience: Over 15 year experience resolving Microsoft Office Issues

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