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I encrypted a document using 2007Word. The correct password…

Customer Question
I encrypted a document...

I encrypted a document using 2007Word. The correct password ***** not open this same document on what is now 2010Word on my PC. I am desperate to access this document. Please help

Technician's Assistant: When could you last open your Word?

I have no problem using Word, including today.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

The 2010Word version was downloaded several months ago by Microsoft. I found it had happened one morning.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, I desperately need to access this document.

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 7 minutes by:
3/25/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

you open the document and it won't accept your password?

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Customer reply replied 3 months ago
correct
Customer reply replied 3 months ago
correct. The password ***** ***** I have not tried to open the document since I encrypted it until I tried yesterday and today. Note that 2010word was downloaded to my PC by Microsoft in the interim. The document was created on 2007Word. You will note tht other consumers have had the same problem. My local IT person has software that was not able to get through the encryption. The encryption I used was via Microsoft.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 3 months ago

can you upload file here https://uploadfiles.io/

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Customer reply replied 3 months ago
I am not comfortable doing this without some information if you have had experience with this same problem before and if you have any confidence that you can bypass the password. There is high sensitive information on this file that I am highly reluctant to share.
Customer reply replied 3 months ago
I am not comfortable doing this without some information if you have had experience with this same problem before and if you have any confidence that you can bypass the password. There is high sensitive information on this file that I am highly reluctant to share.
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