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Re-installed Windows 10 - now no usb ports work. Just

Customer Question
Re-installed Windows 10 -...

Re-installed Windows 10 - now no usb ports work

Technician's Assistant: What application are you using?

Just windows 10

Technician's Assistant: Have you installed any updates recently?

Yes - microsoft installed an update yesterday

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I can do nothing - black screen looks like maybe safe mode- no keyboard or mouse!

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 19 minutes by:
3/25/2018
Microsoft Office Technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,128
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is this a laptop computer or a desktop?
  2. When the Windows screen is stuck, can you please check and confirm if there is a very high hard disk activity? This is indicated by a blinking HDD led/light. I am asking because the computer system is still loading up in the background.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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