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I reneded Office last night and tried to download the new…

I reneded Office last...

I reneded Office last night and tried to download the new version. Error 30015-11 (_1073610698). Followed the tips and downloaded the fix exed and ran it. error 0-1018 (0). Uninstalled per the instructions and re-downloaded sucessfully BUT I losta ll of my e-mail addresses, contact list all folders!!!! How can I either go back to yesterday's level or get the contact, e-mail addresses folders back.

Technician's Assistant: Which software or app can I help with?

Renew of Office 2016

Technician's Assistant: What have you tried so far with your software?

Tried to download ne version and it failed with error 30015-11 (-1073610698) Searched on it and downloaded the fixer which uninstalled Office. Then re-downloaded it ok but there are no e-mail addresses, no contact lists, no folders

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of right now.

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Answered in 23 minutes by:
3/24/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,085
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
what do I need to do?
I did manually set up 1 e-mail address in the new Outlook thinking they would all appear but not.

reply here I can send offer

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,085
Experience: Systems Administrator
Verified
Cody and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 4 months ago
If you cannot repair Outlook, is all of these costs refundable including the cost of the renew of $75?

go here to connect me; https://tinyurl.com/y9o7a5xw
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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everything seems froze are you still on?

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