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I downloaded a microword update this morning and now

I downloaded a microword...

I downloaded a microword update this morning and now microword is not responding.

Technician's Assistant: What application are you using?

It's the one that was the in the auto update that I got.

Technician's Assistant: Have you installed any updates recently?

Yes

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Answered in 5 minutes by:
3/23/2018
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,230
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which version of word you are using please and if it is on a windows or mac computer?

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,230
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified
Richard and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 3 months ago
What I don't understand if your update doesn't work, why do I have to pay.

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 3 months ago
What happens next?

Please do the instructions I gave you, repeated below

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 3 months ago
ID754 048 349, password *****
Customer reply replied 3 months ago
Word is still not working

Please run teamviewer again and give me the new password ***** connect

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Customer reply replied 3 months ago
id 754 048 349, password *****
Customer reply replied 3 months ago
Word is working now. Thanks

You are welcome

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