Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have several emails saved under an email address /

Customer Question
I have several emails...

I have several emails saved under an email address / password ***** I no longer have access. Is there a way I can transfer those to my current email address?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Earthlink

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

PC and phone

Technician's Assistant: What troubleshooting have you tried?

None really. I had a message saying that the files OneDrive was trying to sync had to be re-named.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't have any access to Earthlink anymore.

Submitted: 4 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 3 minutes by:
3/22/2018
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Microsoft Office
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Microsoft Office Question
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

Do you still have a copy of your old mailbox on your PC? if so, you can transfer emails to a new mailbox.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I'm not worried about emails; I'm more concerned with MS Word and a few Excel documents on my old PC. In order to use OneDrive, I need to change ownership / properties of the old files to match the current ones.
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

I can look into it remotely if you like

Ask Your Own Microsoft Office Question
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
My Surface crashed last year following a Windows update;
My Surface crashed last year following a Windows update; Microsoft replaced it with a new one, but I was told that all data was lost. But if I saved things to OneDrive, it seems like I should be able … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Trying to find out how to set up onenote correctly with
trying to find out how to set up onenote correctly with office 365 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
53 satisfied customers
When OneDrive is syncing my pc becomes so slow that I can't
When OneDrive is syncing my pc becomes so slow that I can't do anything else. For example, I can't stream to SiriusXM radio. Is there any fix for this problem?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have word 16.1 on a mac, we have uploaded a doc to
I have word 16.1 on a mac, we have uploaded a doc to Onedrive and I want to edit the doc locally and post edits to the Onedrvie doc since it's a shared doc with multiple people. When I right mouse click to open the word doc from Onedrive it does not launch word and open the doc. WHY? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I WORKED 4 HOURS UPDATING A WORD DOCUMENT, APPROX. 135
I WORKED 4 HOURS UPDATING A WORD DOCUMENT, APPROX. 135 PAGES. NOW IT IS BLANK. HOW CAN I RECOVER IT. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have saved Excel files into OneDrive/Documents and they do
I have saved Excel files into OneDrive/Documents and they do not show up. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I gave my sister my onedrive password to get pictures of her
I gave my sister my onedrive password ***** get pictures of her baby. I want to close certain devices from accessing my photos how do I go about that … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have an excel data that I saved for tax purposes However,
I have an excel data that I saved for tax purposes However, it's saved in OneDrive and I made changes to the file for someone else and renamed the file by deleting everything, but I never clicked save after making a temporary change but OneDrive/excel automatically saved the changes so I lost my old information with all of my tax information... I need to retrieve the old file ASAP … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to access my act and forgot password. About
About several months ago on a new Mac with office, excel, powerpoint. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How does one add new OneNote Notebooks to the clipper? Dell
How does one add new OneNote Notebooks to the clipper? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I'm setting up a new computer with Windows 10, and am trying
I'm setting up a new computer with Windows 10, and am trying to get OneNote to access my files (OneNote notebooks) from OneDrive. But I can't find a way to do this. Can you help?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I've been using Microsoft OneNote on my PC's and storing the
I've been using Microsoft OneNote on my PC's and storing the notebooks with Dropbox. This has been working fine. Now I have added OneNote to my iPad, and would like to access the same Notebooks from D… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I upload data to archive on OneDrive without it syncing
How do I upload data to archive on OneDrive without it syncing to my laptop? I want to save bid data files online without them syncing and overfilling my disk drive… read more
WesPCDr
WesPCDr
Master\u0027s Degree
185 satisfied customers
I have changed my home directory OneNote on my PC but
I have changed my home directory for MS OneNote on my PC but when I create notebooks on the iphone app they synchronize to the old (MS default) directory. Its problematic for my syncing as I want all … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do I load a folder of files and subfolders onto OneDrive
How do I load a folder of files and subfolders onto OneDrive without copying it to the OneDrive folder? I don't need to sync it (though I would like to if possible), but the folder is on an external h… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
Hi - I have Office 365 and have been using Onedrive since installing
Hi - I have Office 365 and have been using Onedrive since installing it. I got 15GB which is mor ethan enough for all my files. So I put all files on Onedrive and an offline copy is always on my work … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
I cant sync Notes on my iPhone 4 with Outlook 2010 on my desktop
I can't sync Notes on my iPhone 4 with Outlook 2010 on my desktop computer. When I add a note to the Notes app on my iPhone, the phone sends the note to my email address (I'm not sure why). When I use… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Thanks so much! Google contacts is my main list, but I have
Thanks so much! Google contacts is my main list, but I have older ones on Apple and Yahoo. I see lots of web instructions for syncing G with A or Y but is there one method that you'd recommend? Also, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x