Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot open up my Microsoft office, excel and word. I do…

I cannot open up...

I cannot open up my Microsoft office, excel and word

Technician's Assistant: When did you last update Excel?

I do not know if I ever have

Technician's Assistant: What have you tried so far with your Excel?

Tried to click on it and it will not open

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

NO i just want to be able to use it. Thanks

Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
3/22/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Microsoft Office Question

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified
Cody and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/yab6eo5h
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,103
4,103 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I was updating Office 365 when we had a power interruption.
i was updating Office 365 when we had a power interruption. After restart when I try to start Word I get the message "You can't open the application “Microsoft Word” because it is being updated." … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Just upgraded to IOS 11.13.5 and tried to restart MS Word
Hi. Just upgraded to IOS 11.13.5 and tried to restart MS Word 16.14. Since I don't have a disk what do I do to reload Word? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
After restarting my iMac, the Microsoft Word app is missing
After restarting my iMac, the Microsoft Word app is missing from the toolbar at the bottom, replaced by a question mark. I'm also missing Excel, Outlook, Powerpoint, etc. How do I restore these essent… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I want to sent my message to Microsoft office 365 but do not
I want to sent my message to Microsoft office 365 but do not know thew email address for Microsoft Office 365. are you able to help me? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Ii have received a document in my gmail that is a Microsoft
ii have received a document in my gmail that is a Microsoft Works document. I have Microsoft Office. Can I open this document somehow in Microsoft Office? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
For years I have used Excel Starter 2010 and Word Starter
For years I have used Excel Starter 2010 and Word Starter 2010. That is all that I need. Two days ago, I got a message that Excel Starter 2010 would not work and that I should either try again...didn'… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I cannot print in publisher 2016 on Windows 10. Dell
I cannot print in publisher 2016 on Windows 10. JA: Just to clarify, what's the make and model of your computer? And what version of Publisher are you using? Customer: Dell Inspiron 5566 JA: Have you … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Had Microsoft Excel before I switched over to Microsoft 10
Hi ... Had Microsoft Excel before I switched over to Microsoft 10 .... info says I own ti but can't bring it up Thx Stu… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I have a new computer with Windows 10, which I'm just
I have a new computer with Windows 10, which I'm just learning to use. I have an external hard drive onto which I had saved all of my Excel and Word files from Office 2003 on my old computer. I now wa… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I purchased my hp computer a year or more age, which has Microsoft
I purchased my hp computer a year or more age, which has Microsoft office installed. When I tried to access some files from my documents file, I could not---the message told me that Microsoft office w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have not had MC Word since 06....at that time "someone"
I have not had MC Word since '06....at that time "someone" at Microsoft gave me phone instructions as to how to open Microsoft Works .....however, I seem to have done something that will not allow me … read more
Jeremy
Jeremy
1,344 satisfied customers
I purchased office 2010 but cannot install because I am unable
I purchased office 2010 but cannot install because I am unable to uninstall office 2003. What is trick to uninstall?? The task manager does not even list the older version.… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
i have installed windows 8 upgrade and cannot use MS office
i have installed windows 8 upgrade and cannot use MS office 2010. I've reinstalled it and still cannot use it. the only part that works is project. what can I do to get the whole of office to work?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi, I have a Microsoft word file that im trying to open
Hi, I have a Microsoft word file that i'm trying to open and a pop up comes up and says "The file cannot be opened because there are problems with the content" When I click on details it says 'The fil… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
When opening an excel file that I have used for years, I get
When opening an excel file that I have used for years, I get the message: Method 'Visible' of object 'Window' failed. What does this mean and how do I get rid of it and open the file?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am writing a book. My publisher requites a particular page
I am writing a book . My publisher requites a particular page set up and it needs to be in Word format. I know how to put it into word, My problem is, when I store the pages in a file folder and want … read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
When I try to open microsoft word, I get this message... "Microso
When I try to open microsoft word, I get this message... "Microsoft Office Word has not been installed for the current user. Please run setup to install the application." I have run setup, and I have … read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
I have had my Dell computer for two years and used Microsoft
I have had my Dell computer for two years and used Microsoft Word and Excel. I had a crash this month, with success in restoring only after reverting to original settings. I loaded a budget document y… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x