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My MS Office has been deactivated... i don't know for what…

Customer Question
Hi Pearl, my MS...

Hi Pearl, my MS Office has been deactivated... i don't know for what reason!

Technician's Assistant: When did you last update Reason?

It is now asking for a product key

Technician's Assistant: What have you tried so far with your Reason?

Where do i find this key?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

No thanks... just need to be reactivated

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
3/22/2018
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,276
Experience: Over 10 years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

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Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Customer reply replied 4 months ago
what do i need to do for you to connect?
Customer reply replied 4 months ago
Hello... Jason are you there? Any progress?
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 4 months ago
no need for secure remote assistance. All I need is to reactivate the product key
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Which version of Office are you working with?

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Customer reply replied 4 months ago
I have MS Office 365 pro plus. where do i find the product key?
Customer reply replied 4 months ago
2013
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

You may find your key by logging into your Microsoft account on the following page: https://www.microsoft.com/en-us/store/b/home

After you sign in, click the circle icon on the top right of the page and click "View Purchase History".

Choose to view all and then choose the Office 365 option. It will show you the key there and/or give you the option to renew your subscription.

Will that be all for today?

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Customer reply replied 4 months ago
let me see if it works
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Thank you

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Customer reply replied 4 months ago
i can't find the product key
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Can you find the listing in your account? Click the Install Office button, it will show it to you then.

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Customer reply replied 4 months ago
will this be under order history?
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Yes

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Customer reply replied 4 months ago
there is no Office button to install
Customer reply replied 4 months ago
i will have to try another time to fix this problem. I am out of time for now
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Thank you.

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Customer reply replied 4 months ago
i do not want to be charged any amount please as my problem is not fixed.
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

You are charged the moment you open the task on this page. Do you want me to close this task and refund your amount or do you wish to continue later?

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Customer reply replied 4 months ago
please close this task and refund me. i will start again when i am ready. Thank you
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

I can do that, but that means you will have to start over with someone else from the start.

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Customer reply replied 3 months ago
please confirm that the charge to my credit card has been reversed.
Microsoft Office Technician: Jason Jones, Computer Technician replied 3 months ago

I will send in your refund request and close this task. That means that you will not be able to communicate with me any longer on this page. It will be locked from my end.

Good day.

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