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I have Office 2010 running on my Dell laptop. I have Office…

Customer Question
I have Office 2010...

I have Office 2010 running on my Dell laptop. I have Office 2016 running on my MacBook Pro. I just bought a new Dell desktop with Office Starter (2010) installed. I have the installation file that I used to install Office 2010 on my Dell laptop, but I can't locate my product key. That was 6 or 7 years ago. I believe I purchased online, but my search for the email containing the installation file and product key has turned up empty. Can you help me install my Office 2010 on my new Dell desktop?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It's the MacBook Pro mentioned above.

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

My MacBook Pro runs Office 2016 just fine. Updates are installed as they become available. The challenge is getting a product key to install Office 2010 on my new Dell desktop using the 964mb executable file I have in my Download file folder.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

All three. Most commonly on my smartphone.

Technician's Assistant: What troubleshooting have you tried?

When I start the install, the files are extracted, and the GUI asks me for my product key. There's not much to troubleshoot there.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why are you sending me to the email expert. I need a product key.

Submitted: 4 months ago.Category: Microsoft Office
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Customer reply replied 4 months ago
Are you still working on a solution?
Answered in 26 minutes by:
3/22/2018
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Microsoft Office
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

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Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

Since you found email with original purchase of Office 2010, where was it purchased from?

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Customer reply replied 4 months ago
Please review the original conversation, and while you're at it, please reverse the charges to my VISA card. It seems apparent after nearly 30 minutes to answer my question that you don't know how to get a product key for my Office 2010 installation. I can buy it for around US$20 online.
Customer reply replied 4 months ago
I said I COULD NOT find the original email, or else that would have contained the product key, and I wouldn't be asking for your assistance.
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

If there are extra charges - contact our customer service.

So you do not remember where and how you purchased Office 2010?

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Customer reply replied 4 months ago
this is from the second and third lines of my original conversation:I have the installation file that I used to install Office 2010 on my Dell laptop, but I can't locate my product key. That was 6 or7 years ago. I believe I purchased online, but my search for the email containing the installation file and product key has turned up empty.
Customer reply replied 4 months ago
If you cannot help, please say so, and we can stop wasting each other's time.
Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

OK, you would need to contact Microsoft directly, then provide them proof of purchase for Office 2010 and they will issue a replacement key.

If you do not have it - go ahead and purchase a new one.

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Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

Does that answer your question?

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Microsoft Office Technician: UranIT, Network Administrator replied 4 months ago

If you have further questions - let me know

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