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I am trying to use a database software to create an invoice…

Customer Question
I am trying to...

I am trying to use a database software to create an invoice through their merge feature. It used to work prior to last month's windows update. I now receive the message of a Microsoft Visual Basic for Applications, Error occurred during load. I have added the template location as a trusted location in Word. Other ideas?

Technician's Assistant: Which software or app can I help with?

The database app is call Amicus Attorney. But it has a merge feature that works with Microsoft Word. Basically taking my time information from Amicus and merge it into a template that I created. Again it worked prior to February of this year.

Technician's Assistant: What have you tried so far with your Word?

I first updated to Office 2016 from 2013, as I saw someone else having a similar problem creating an invoice from Quickbooks, and that solved their error. No luck for me.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I also went into the macro security settings and added the location of the templates to the trusted locations section.

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 1 day by:
3/22/2018
Microsoft Office Technician: Richard, Software Specialist replied 3 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,162
Experience: Over 15 year experience resolving Microsoft Office Issues
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you give me the full and complete error you get?

Thank you

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Customer reply replied 3 months ago
Richard,
It appears there may be a corrupt file in my software, as I ended up calling the company. Tech is working on the issue now. I will reconnect with you if he is unsuccessful. Thanks.
Microsoft Office Technician: Richard, Software Specialist replied 3 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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