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My computer repair company had to change my hard drive. I…

Customer Question
My computer repair company...

My computer repair company had to change my hard drive. I asked them to put my old files on the new hard drive. They did but I can't open them because it wants me to sign in with a microsoft account. It will not let me complete the sign-in process.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

I am not sure what the brand it as it was made at the computer store. I use Microsoft for the operating system.

Technician's Assistant: What have you tried so far with your computer?

I have tried to sign in on Microsoft account and it would not let me do it as when I got to where it sent me a code number I never received it on my cell phone.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just need to get to my office files.

Submitted: 1 month ago.Category: Microsoft Office
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Answered in 1 minute by:
3/20/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 1 month ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,373
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 1 month ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 1 month ago
I don't want any extra charges.
Customer reply replied 1 month ago
How long will your help be needed?
Microsoft Office Technician: Cody, Senior Systems Administrator replied 1 month ago

we would need to remote in to get Office installed

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