Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm really confused. I'm trying to renew my Office 365 so I…

Customer Question
I'm really confused....

I'm really confused. I'm trying to renew my Office 365 so I can finish a document for my tax appt. in 20m mins!!! And it doesn't recognize either of my logins?????

Technician's Assistant: Have you installed any updates recently?

Probably

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Just hurry, please!

Submitted: 4 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 10 minutes by:
3/19/2018
Microsoft Office Technician: George Sibiya, Computer Hardware Engineer replied 4 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Microsoft Office
Satisfied Customers: 364
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilising our services

Please try to reset you password *****: https://account.live.com/password/reset

Regards,

G

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Though Paypal tells me that they paid Microsoft for my
Though Paypal tells me that they paid Microsoft for my Office 365 Renewal subscription, Microsoft still asks me to pay. Error message TraceId: 2nuA0aULckiavoDh.2.14.19 … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My I-Mac shut down because of a power outage. When My
My I-Mac shut down because of a power outage. When My original subscription to Office 365 expired in July 2017, I started a new subscription for Office 365 Personal. Now, I can't get back into word be… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had a account office home 365 it expired and i cannot
i had a account office home 365 it expired and i cannot renew it on line . I am totally confused and donot type very fast , so be gentle with me . … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Can I uninstall Microsoft Office 2010 as I have Microsoft
Can I uninstall Microsoft Office 2010 as I have Microsoft 365 installed? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I need to pay my MS Office bill due. Microsoft Office 365. I
Hello Pearl, I'm Linda Kirschner and I need to pay my MS Office bill due … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Just renewed Office 365 and cannot get it to activate!
hello. Just renewed Office 365 and cannot get it to activate! … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I just upgraded to MSFT 365. I'm trying to learn how to
I just upgraded to MSFT 365. I'm trying to learn how to create a fillable form. I figured out the basics, but am trying to Restrict Editing to where a user can only fill in the form spaces. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to find out when my Microsoft 365 renews and how it
I need to find out when my Microsoft 365 renews and how it renews. My husband took care of all of this sort of thing. He was killed in a head-on collision on March 20, 2017. I am getting a new compute… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I purchased Microsoft office a year ago at Best Buy and I
I purchased Microsoft office a year ago at Best Buy and I need to renew. How do I do this? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
We have a problem in reactivating our account after (late)
Pearl, we have a problem in reactivating our account after (late) payment and installation? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am with my daughter Hanlon and we have just renewed her
Hi yes- I am with my daughter ***** *****lon and we have just renewed her expired Office 365 Personal-paid $99 -it says we have to REsynch -no joy- try to open Office Word and still says Unlicensed - … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I received a laptop for my retirement gift. It is now one
I received a laptop for my retirement gift. It is now one year later, and the subscription for Office 365 Personal provided with the gift expires on 22 November 2017. How do I renew? Is it necessary to renew? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
At the moment we are using Microsoft Office for our emails
Hello Pearl, at the moment we are using Microsoft Office for our emails only, but I want to get the office onto a shared calendar, but also allow us to have personal calendars. How do I start? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Having problem with my Microsoft account, I've been trying
I've been trying to reactive it and was told there was a problem and to contact this browser … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I purchased this HP Pavilion TouchSmart in Feb. 2013...I also
I purchased this HP Pavilion TouchSmart in Feb. 2013...I also purchased the 365 office. Once that expired, it kept telling me it did, but I tried to renew, and it asked for some password ***** I must … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x