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Can't get ,email towork after loading windows 10. Keep

Customer Question
Can't get ,email towork...

Can't get ,email towork after loading b windows 10. Keep telling me the my. server does not support the encryption type

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Desktop and tablet and phone. My table can't send emails but it recieves.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just loaded windows on the desk top

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 11 minutes by:
3/19/2018
Microsoft Office Technician: hongkongpom, Computer Support Specialist replied 4 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,438
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello there this means you are setting your email app to use TLS on port 587 or SSL on port 465 for the smtp (sending) server.

Try using 587 with no encryption (no TLS) or change the port to 25 with no encryption.

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Customer reply replied 4 months ago
Still didn't work
Customer reply replied 4 months ago
No thank you.
Microsoft Office Technician: hongkongpom, Computer Support Specialist replied 4 months ago

hello what is showing as the smtp server information please?

Is this tablet connected to your home wifi?

I am confused are you saying you can't send using your desktop & phone but not your tablet or all of them?

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Customer reply replied 4 months ago
None of my devices will allow me to email. My desk top was recently loaded with 10. It worked for few days. Ill go back to the shop that fixed my hard drive. Only reason i paid to ask you is because it was late and weekend.
Microsoft Office Technician: hongkongpom, Computer Support Specialist replied 4 months ago

Hello having Windows 10 doesn't make any difference especially if none of your devices can send email.

Please check that you haven't set the smtp server requires authentication tick box in Outlook.

If rebooting your modem/router (unplug from the electric and plug it back in) doesn't work then you need to look at your Internet provider as maybe your account has been blocked to send emails for some reason.

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