Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I HAVE A NEW HP LAPTOP AND I NEED A PASSWORD TO LOG IN. HP…

Customer Question
I HAVE A NEW...

I HAVE A NEW HP LAPTOP AND I NEED A PASSWORD ***** LOG IN

Technician's Assistant: What's the model and Operating System (OS) of your HP?

HP 17bs061st/windows 10

Technician's Assistant: What have you tried so far with your 17BS061ST? Have you installed any updates recently?

I HAVE BEEN TRYING FOR HOURS TO RESET MY MICROSOFT PASSWORD ***** HAVE FAILED ,MISERABLY!

Submitted: 1 month ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 35 minutes by:
3/17/2018
Microsoft Office Technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,348
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please clarify what kind of password ***** is? Is it a BIOS password ***** a simply password ***** on a blank screen, or a Windows password ***** a password ***** a given username on Windows logon screen?
Ask Your Own Microsoft Office Question
Was this answer helpful?
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
I installed word 10 and documents will not print on my
I installed word 10 and documents will not print on my printer … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
I have lost my information regarding my WEP Key to activate
I have lost my information regarding my WEP Key to activate my sofware … read more
Cody
Cody
Computer Science
2,152 satisfied customers
I have to update my MS Word but I don't have my passcode for
I have to update my MS Word but I don't have my passcode for it, please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a new edition of MS Office including Excel. I am
I have a new edition of MS Office including Excel. I am having trouble with Excel preventing me from accessing my files as I get a message "Access denied - contact you administrator". As I am the only… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Team - I can no longer access any of my Microsoft documents
Hi Team - I can no longer access any of my Microsoft documents online - how do I go about re0installing Microsoft Office please? … read more
Moses C
Moses C
Bsc
561 satisfied customers
I recently purchased a pc at Naples store with full geek
I recently purchased a pc at Naples store with full geek service. they converted all file etc but not Outlook. I have Windows 10 pro. What does it take to get Outlook within these paramaters … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
780 satisfied customers
Just got a critical alert from microsoft saying i have been
just got a critical alert from microsoft saying i have been invaded by a virus and i was suppose to call them is this fake … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
458 satisfied customers
It takes an inordinate of time to open a Word document.
It takes an inordinate amt of time to open a Word document. … read more
Cody
Cody
Computer Science
2,152 satisfied customers
Can't change/update EXCEL monthly spreadsheet online. I
Can't change/update EXCEL monthly spreadsheet online. I don't have luck with changing key names: 42118 is the update on previous Feb spreadsheet. … read more
bbao
bbao
IT Consultant
1,348 satisfied customers
Word: I need to type a draft of a letter. When I click on
I need to type a draft of a letter. When I click on the "Word" icon what appears on the monitor is the last document I prepared. … read more
Eric Ewing
Eric Ewing
University IT Manager
151 satisfied customers
HOW DO I FIND OUT MY MICROSOFT KEY PRODUCT? MICROSOFT OFFICE
I KEEP GETTING POP UP NOTICE TO ACTIVATE MICROSOFT OFFICE.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Trying to update windows 10, keep getting error code
trying to update windows 10, keep getting error code 0x80072ee7 … read more
Cody
Cody
Computer Science
2,152 satisfied customers
I received one of those messages and from experience, knew
I received one of those messages and from experience, knew it was a scam. I signed off and restarted my pc. Then I got a message that I needed to upgrade. So, I did and now I can't find any of my prev… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My Excel spreadsheet is locked up with a formula in a box
My Excel spreadsheet is locked up with a formula in a box that I didn't mean to enter. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I need help with a formula. If cell L46 has a job# “17-121”
I need help with a formula. If cell L46 has a job# “17-121” entered in it, I would like the multiplied sum of M46 x D46 + K46 to show in cell A46. If the job number is ***** is entered into cell L46 i… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I am being billed, I believe, for a Microsoft 365 Business
I am being billed, I believe, for a Microsoft 365 Business account that I am not using but have been unable to cancel. Can you assist me? … read more
Moses C
Moses C
Bsc
561 satisfied customers
I need to print an envelope where do I go in W10. Hp
2 years but with W 7 I never had the problem i was going on microsoft WORD and mailing … read more
Mr.Med
Mr.Med
1,045 satisfied customers
I am trying to arc a text box. Microsoft Word 2013. Not
I am trying to arc a text box JA: What application are you using? Customer: Microsoft Word 2013 JA: Have you updated Word recently? Customer: Not unless it was automatic JA: Anything else you want the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x