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I have MS Office 365 and I am having problems with Outlook.

Customer Question
I have MS Office...

I have MS Office 365 and I am having problems with Outlook. When I click on Send to send a message it goes to the Outgoing folder and never sends. I have had this problem before and don't remember how we resolved it.

Technician's Assistant: When did you last update Outlook?

It updates automatically.

Technician's Assistant: What have you tried so far with your Outlook?

I have tried sending messages and then i went to Outgoing folder and tried forwarding the insent messages and they just went to the Outgoing folder.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not at this time.

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
3/16/2018
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,214
Experience: Over 10 years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

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Customer reply replied 4 months ago
I have been charged $47 on Pay Pal and previous screen said I would be charged a refundable $7.00. What is up with that?
Customer reply replied 4 months ago
I am supposed to have support with my one-year contract as far as I know.
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

I am sorry for the confusion. Do you want me to send in a refund request?

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Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

I will send that in for you now.

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Customer reply replied 4 months ago
Thank you.
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