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Some people fixed my computer and changed the operating

Some people fixed my...

Some people fixed my computer and changed the operating system to 7 Ultimate and installed Office 20 professinalWord 10. Now the Word 10 has a message saying it

Technician's Assistant: What Operating System (OS) are you running on your Ultimate?

Adding that it says it is not properly installed. Could this be a pirated system?

Technician's Assistant: How long has this been going on with your Ultimate? What have you tried so far?

At age 94 I have done nothing with either. The Word 10 works, but if it is an illegal copy I want to change that.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Also I tried to load a file from my CPA to get a tax preparation document but could not since the system is not secure.

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Answered in 1 minute by:
3/16/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I HAVE REFUSED TO ALLOW THE FIRST GROUP TO HAVE ACCESS. I assume I can trust Microsoft.

go here to connect me; https://tinyurl.com/y9v2g5h7
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
What else must I do?

I'm on now

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