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My background color in word is black. can you help me? last…

My background color in...

My background color in word is black. can you help me?

Technician's Assistant: When did you last update Word?

Last week

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

When i type in word, the letters are white

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Answered in 3 minutes by:
3/16/2018
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 39,891
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Does this issue occur in a particular Word documents or in all documents?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
What's your Microsoft Office / Word version, such as 2003, 2007, 2010, 2013, 2016, 365, etc.?
Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
AlIssue happens in all word documents. WIN 10, Word 2007. so, my mozilla webpage is also black. I was able to get my google changed to white except the address bar & bookmark tabs.

I see, so the issue is occurring on all programs. When you shut down / restart the computer, does the screen look fine before you log in the computer?

Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
My login screen & desktop were both black but I managed to change my desktop screen to blue. Originally I had a picture on my login screen but it has completely disappeared as well.

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
I prefer not. Is it that complicated to fix via chat?

With remote support, you can see everything I do on the screen. Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Yes, this issue can be complicated. Otherwise, I will provide written instructions.

Can you go to Settings > Ease of Access and check the color / contrast / magnify, etc. option there, turn them all off as needed, and check.
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
I prefer not. I will gladly accept written instructions. You want me to go to Settings from my Start menu?

Yes, please try my suggestion to go into Settings now, Thank you.

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Customer reply replied 1 month ago
You're welcome. Magnifier off.Color filter off.Unsaved theme. background black, text white. I tried several times to reverse the background & text but did not save. How do I turn off color/contrast. Is the color filter turned off sufficient in following your instructions?

Turn off apply color filter, does it work?

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Customer reply replied 1 month ago
Just one minute.

OK, thanks.

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Customer reply replied 1 month ago
Word document still black background, both existing & new word docs..desktop is now light gray.
Customer reply replied 1 month ago
Mozilla still opens in black

There are other options in Ease of Access, can you make sure they are all off or set to None, then check?

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Customer reply replied 1 month ago
ok. Will do.

OK. Thank you.

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Customer reply replied 1 month ago
My existing & new word word docs are now showing white background.Wonderful. However, Mozilla is still showing black page.

Great. In Mozilla Firefox program, click on the 3-bar icon at upper right corner, then click on Options, then scroll down to Colors option and adjust options there. Thank you.

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Customer reply replied 1 month ago
OK. One minute

OK, please let me know. Thank you for your patience.

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Customer reply replied 1 month ago
I had gotten out of Mozilla after I saw that it was still black. Just now when I went into it, it had changed to white background. I did click on options & scrolled to color & saw that text was indicated as black & background as white. Thank you so very very much.

You're very welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at this page, then click on Submit. Thank you very much for your patience.

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 39,891
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified
Viet -MS Office Tech and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 1 month ago
Certainly, I will. My trial ends in 7 days, correct? Then after that there is a monthly fee whether I use your services or not, correct? I want to make sure I understand your company's offer.

For trial / subscription subscription questions, please contact our customer service at the website below. Thank you.

http://ww2.justanswer.com/contact-us

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Customer reply replied 1 month ago
Thank you for the contact info for your customer service. Thank you again.

You're welcome.

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Viet -MS Office Tech
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 39,891
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Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.

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