Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I just received a notice from microsoft We detected

I just received a...

I just received a notice from microsoft We detected something unusual about a recent sign-in to the Microsoft account na*****@yahoo.com.
Sign-in details
Country/region: Korea
IP address: 118.33.119.41
Date: 3/15/2018 5:25 AM (CST)
Platform: Mac OS
Browser: Safari

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Version 19.13.3

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I am trying to load Office on my mac. FYI I am in Korea

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It this point, I can only get the Microsoft Office website in Korean ok

Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 3 minutes by:
3/16/2018
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,017
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is that "na*****@yahoo.com" email account your OWN email account that you used for your Microsoft Account?
  2. How did you get this notification? Is it sent to your Yahoo account?
  3. Are you able to access your Microsoft account in order to download and install your MS Office?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,017
Experience: Computer Software Specialist for more than 10 years
Verified
Jess M. and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
the [email protected] is me. I am communicating with you on a pc, but I also have the mac laptop in front of me. I want to purchase Office for my wife's Mac but I can only see the Microsoft webpage in Korean
And yes it was sent to my yahoo account.
Customer reply replied 4 months ago
the device that I want Office loaded on is NOT the device I am using to communicate with you
Customer reply replied 4 months ago
Is anyone there?

Yes I am here. Please give me a moment to type the procedures for you.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
hello?

Thank you for writing back and for your request for Secure Remote Assistance. If the computer is your wife's and if it is ON and working right now, for me to access it remotely, please do these steps on the Mac:

  1. Open Safari web browser
  2. Go to this URL: http://tinyurl.com/p9jkj2m
  3. Please make sure that the tail part (/p9jkj2m) of the URL is correct. Then it shall prompt you to download the remote tool.
  4. After downloading, RUN the tool by double clicking it
  5. Then give me the ID and the password ***** Keep the teamviewer window open for me to connect.
Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I am downloading

Thank you. I will wait for the 9-digit ID and password

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
this looks like it will take a while...

Yes, please take your time.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
thanks
Customer reply replied 4 months ago
It says "Outlook Update 16.11.0 (18031100)"
Customer reply replied 4 months ago
At this rate it looks like this will take over an hour. And the internet here in Seoul is super-fast.??
Customer reply replied 4 months ago
Should it be taking this long?
Customer reply replied 4 months ago
Are you still on?

The file I asked you to download is TeamViewer. What was the file that you downloaded?

Ask Your Own Microsoft Office Question

The name of the file that you will be downloading is TeamViewerQS.dmg. Is that what you got? If no, please try typing the URL correctly on your wife's Mac so that you will get the correct file.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I downloaded whatever file the link sent me "Update Office 16.11.0 (18031100).
Customer reply replied 4 months ago
I typed the url you sent me
Customer reply replied 4 months ago
Now what?
Customer reply replied 4 months ago
hello? Are you there?

You typed it wrong. The file that will be downloaded is TeamViewerQS.dmg

If you did not get the TeamViewerQS.dmg file, then the URL you typed is incorrect.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
give me the url again and stay on line

Please check and double check.

The URL is: http://tinyurl.com/p9jkj2m

The website is: http://tinyurl.com/

The part or identifier that point to the correct file is: p9jkj2m

So you need to type correctly: http://tinyurl.com/p9jkj2m

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
done

Please run the teamviewerqs file, then give me the 9-digit ID and password ***** that I can connect.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I get teamviewerqs
Customer reply replied 4 months ago
password ***** id?
Customer reply replied 4 months ago
8404?

That's good! Now, please double click on it to run it. Then it shall show a small window with ID and password.

Ask Your Own Microsoft Office Question

Yes, that is correct. Thank you. Please give me a moment to connect.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
double click on what?

That digits you gave me is already correct. You already opened it correctly.

But the password ***** ***** Please tell me the correct password ***** shown there on the small window

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
8408 my bad
Customer reply replied 4 months ago
TOYOTA!

I was disconnected since it is a free teamviewer version only. But your page is now in English. Please provide the email address to verify it is you who are accessing the account. Then follow the on screen procedures.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
now what?

Please see my response earlier and let me know how it went. You should be able to access your Microsoft account in order to download and install MS Office. If you are stuck, please let me know. I can remotely access the PC you are using right now so that I can directly show you where to go from there.

Ask Your Own Microsoft Office Question

For me to remotely access the PC you are using right now so that I can show you right there what needs to be done on the Mac, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0987e892-5e3f-4925-a8da-2fb93c7a3396

Best regards,
Jess

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
what is going on?
Customer reply replied 4 months ago
It will not send the code to my phone???
Customer reply replied 4 months ago
where are you?

I was kicked out again and will be able to get back after 5 minutes. But we are already on the right path. Please wait for the code to be received on your phone. If you are not receiving it, please use the other option like the Yahoo email. All you need to do is access the Yahoo email and then open the email sent by Microsoft.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
standing by

Are you able to access the Yahoo email? If the phone is not receiving the code, you need to use the Yahoo email instead.

Can we do the remote session on the laptop you are using now?

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
in

For me to remotely access the PC you are using right now so that I can show you right there what needs to be done on the Mac, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0987e892-5e3f-4925-a8da-2fb93c7a3396

Best regards,
Jess

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
on the mac or the pc?

On the PC that you are using now.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
done on both

Oh my.... Did you forget the password ***** your Microsoft account? You are resetting it on the Mac?

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
correct

I am disconnected again. Please do not reset now. Instead, reveal the saved password ***** Safari.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
it will not let me

Please enter your Mac password ***** on the Safari window to reveal the saved passwords. I will be back on the Mac after 5 minutes.

Or you can follow the procedures I gave you to join me in the remote session using your PC.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I do not understand. I am back to the TeamViewer id

Yes, please just leave it there and do not close the TeamViewer.

I was asking you to follow the procedures I sent you using your PC so that I can access your PC and show to you HOW to do things on the Mac.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
the office password ***** ***** on this laptop.
Customer reply replied 4 months ago
still here

Are you saying you cannot access your Microsoft account on the PC?

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
the Microsoft password ***** ***** on this pc. that is the whole point. i want to put office on this laptop.

Ok. I understand. Give me a moment. When I am back on the Mac, let us try to reveal the saved passwords on Safari.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
did it drop you again?

Kicked out again. Now, please follow the procedures to join me in the remote session on the PC. I can continue working on the Microsoft account there.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
what are the procedures?

For me to remotely access the PC you are using right now so that I can show you right there what needs to be done on the Mac, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0987e892-5e3f-4925-a8da-2fb93c7a3396

Best regards,
Jess

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,017
8,017 Satisfied Customers
Experience: Computer Software Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

8,017 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I purchated and installed microsoft office 2016 June 23,
I purchated and installed microsoft office 2016 June 23, 2018 for students and households on my Mac. I worked. I had to reboot my computer and now office has disappeared from my computer. I got the ke… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Activation wizard not working cannot find server. Windows 10
windows 10 which has done April upgrade and now office deactivated … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I use Quark XPress 2018 to publish newspapers on a weekly
Greetings! I use Quark XPress 2018 to publish newspapers on a weekly basis. Lately, I've been getting an error flag stating "Problems were encountered accessing the file. This project will be closed."… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I have 365 on my other computer but want to install it on
I have 365 on my other computer but want to install it on this one. How do I do that ? … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
I purchased Microsoft Office 2016 from Amazon. When I tried
I purchased Microsoft Office 2016 from Amazon. When I tried to download it I had forgotten my password ***** I was prompted to change it to a new one. Now Microsoft says I purchased the product under … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I have exel sheet that sum() function does not seem to work
I have exel sheet that sum() function does not seem to work. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to reactivate my Microsoft account which expires in
I need to reactivate my Microsoft account which expires in September 2018 but I have no internet connection on my PC at the moment other than hotspotting my mobile. I am working from home and cannot a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I typed my 25 digit number in for Office Home & Student 2016
I typed my 25 digit number in for Office Home & Student 2016 and it send sends to me to a full white page what do I do please? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I had to uninstall Microsoft Office 365 from my desktop
I had to uninstall Microsoft Office 365 from my desktop computer because Skype always popped up whenever I turned the computer on today and it would not stop trying to load. Re-booting did not resolve… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
My computer downloaded the update for Microsoft Office on
My computer downloaded the update for Microsoft Office on 4-12-2018 and now the programs are not working correctly. And it says my programs are not licensed. … read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
Microsoft says that my password is wrong so nothing works
Microsoft says that my password ***** ***** so nothing works right … read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
I have microsoft office loaded onto my computer with the
I have microsoft office loaded onto my computer with the annual fee. I'm wondering if I can upgrade to include a second computer and if so, how … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Tried to access a word document and unable to open docs.
Tried to access a word document and unable to open docs. Prompted to buy or re-activate Word 2010. Used MS Office Professional Plus 2010 25-digit key, but not valid. Went to MS Help and routed to HUP … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I received an Office 365 subscription on January 21, 2017
I received an Office 365 subscription on January 21, 2017 and was just notified that it would be renewed on January 21, 2018, which is OK, but I also received a notice on October 20, 1917 that my subs… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need some help with activating a microsoft office 16
I need some help with activating a microsoft office 16 professional plus that was purchased via remote computer access … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,017 satisfied customers
I can't get my 2007 word publisher program to print all of
I can't get my 2007 word publisher program to print all of the words on the screen over the top of the picture I put in the banner I am making. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Viet, we were traveling to Nevada this weekend and my wife
Viet, we were traveling to Nevada this weekend and my wife could not log on to her cell phone because Microsoft Office said there was unusual activity. After going through a lengthy authentication pro… read more
marshal.anson
marshal.anson
Associate Degree
8 satisfied customers
I acquired Microsoft Office Professional 2013 and downloaded
I acquired Microsoft Office Professional 2013 and downloaded only a new HP Envy laptop about a month ago. Yesterday I received a notice indicating that my trial subscription expired. I checked through… read more
James K.
James K.
Consultant
260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x