Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

In Publisher, after I have saved a file, and I try to open…

Second opinion] In Publisher...

Second opinion] In Publisher, after I have saved a file, and I try to open it again I get this message."Publisher has detected a problem in the file you are trying to open. To protect your computer, Publisher will not open the file" The only way I can open it again is to download it from the Cloud. Then if I try to save it again on the computer with the same file name it happens (won't open) again. If I save it with another name it usually works but not always.

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

Office Publisher

Technician's Assistant: Is your Publisher file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

Google Drive

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Running Windows 10 on a PC

Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 8 hours by:
3/16/2018
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,357
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> I have saved a file, and I try to open it again I get this message

Does this happen for all your Publisher files, or just this particular one?

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
Intermittent but very often, on numerous Publisher files. I have not found a common pattern.

Okay, please upload one of them having the issues for review. Thanks.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
I don't have any right now. I've deleted all the ones that didn't open. I downloaded the copy from Google Drive and saved them with another name. Sorry, I have another project I'm working on right now. I'll have to get back to you later this morning.Thanks
Customer reply replied 1 month ago
I made a couple of simple changes to this doc and saved it. I immediately tried to open it back up and got the error massage. Here's the file.
This chat won't let me send a pob. file.

Please compress PUB file into ZIP format then upload the ZIP file here. The system doe not recognise PUB file.

On Windows, you may simply right-click on the file then choose "send it to compressed folder" to create the ZIP file.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
Ok, here it is!

Got the link, to review it a few hours, as I am outside at the moment having no Publisher installed on my tablet. Thanks for your patience.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
No problem, I'll be leaving work in a few minutes. Send your response but I'll probably get back to you on Monday. Thanks for your help. Have a good weekend.

I have tested with my Publisher 2013 and 2016, both workable and editable and re-openable.

I am also attaching a modified version in ZIP for your reference.

Therefore, this does suggest it is a system or application specific issue, not document. You may now consider first use Repair Office feature to fix your Office installation.

Please let me know how it goes. Thanks.

Ask Your Own Microsoft Office Question

FYI

bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,357
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,357
1,357 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Need help assigning background colors of plot area to data
Need help assigning background colors of plot area to data source … read more
bbao
bbao
IT Consultant
1,357 satisfied customers
Just installed Microsoft Office on my new iMac. Where is it?
Just installed Microsoft Office on my new iMac. Where is it? … read more
Don Williams
Don Williams
BS
14 satisfied customers
There was an upgrade on my MacBook Air Laptop this
Hello! There was an upgrade on my MacBook Air Laptop this afternoon. I have been able to work with everything except with Microsoft Word; the response is always "Microsoft Word is Currently being upda… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
My normal.dotm is corrupted. Word 2010. 2 days ago.
my normal.dotm is corrupted JA: What application are you using? Customer: word 2010 JA: When did you last update Word? Customer: 2 days ago JA: What have you tried so far with your Word? Customer: eve… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have a word created document that I am not able to open.
I have a word created document that I am not able to open. It does not give me the choise of word a … read more
Moses C
Moses C
Bsc
566 satisfied customers
MY outlook fails to connect to the server. To resolve this
Hi, MY outlook fails to connect to the server. To resolve this we have reinstalled outlook a few times. Which resolves the issue but then a few days later the same problem comes back. I have also rein… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
I have a surface 4 and it came with 365 home and student,
i have a surface 4 and it came with 365 home and student, word would not open anymore. I tried to reload it but I could not find the activation code. i do have a microsoft account. but now word has co… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
I BOUGHT A NEW COMPUTER AND HAVE BEEN UNABLE TO SYNCRONIZE
i BOUGHT A NEW COMPUTER AND HAVE BEEN UNABLE TO SYNCRONIZE OUTLOOK WITH ICLOUD CAN YOU HELP? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
My normal.dotm is corrupted. Word 2010. 2 days ago.
my normal.dotm is corrupted JA: What application are you using? Customer: word 2010 JA: When did you last update Word? Customer: 2 days ago JA: What have you tried so far with your Word? Customer: eve… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
I'm using MacbookAir and a Microsoft Word file I want to
I'm using MacbookAir and a Microsoft Word file I want to work on has somehow become in need of repairing. Can you help? I've tried recovering the file but none of the tables are intact and it looks to… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
Text suddenly disappears from a word document. How do I get
Text suddenly disappears from a word document. How do I get it back. It's happened several times. … read more
bbao
bbao
IT Consultant
1,357 satisfied customers
I just purchased Microsoft office for home, 365. I stopped
I just purchased Microsoft office for home, 365. I stopped getting e-mails at 5:14 PM. I'm getting an error message when mail trying to be received. Have rebooted, laptop, turned wireless box Off & On… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I'm trying to install Office 365 on a new computer. It keeps
I'm trying to install Office 365 on a new computer. It keeps asking for my account email which I enter, but then it asks for password, which I obviously have forgotten … read more
Moses C
Moses C
Bsc
566 satisfied customers
Iwas/am a publisher; a one-man show,
Iwas/am a publisher; a one-man show, MauveEnterprise_Publishing. I have lost my MauveEnterprise or mauveenterprise @gmail.com link. It's a business. Is the connection still functioning? How can I hook… read more
bbao
bbao
IT Consultant
1,357 satisfied customers
Just installed Office 365. Now can't open any older
Just installed Office 365. Now can't open any older spreadsheets from Excel. Dialog box opens and says Name Conflict. Name can't be the same as a built-in name. Old name Print Area … read more
Mike Taylor
Mike Taylor
42 satisfied customers
How do I add a column of negative and postitive numbers.
How do I add a column of negative and postitive numbers. When I use the sum function, it added up the positive numbers in the total and didn't include the negative numbers? … read more
George Sibiya
George Sibiya
PhD
242 satisfied customers
I purchased Office Professional Plus 2016 through home use
I purchased Office Professional Plus 2016 through home use program where I work. I have Windows 10 OS on an HP 510 computer. A little over half way through the install, I get an error code 30088-4. … read more
Cody
Cody
Computer Science
2,154 satisfied customers
I had a problem during the week and spoke with a microsoft
Hi I had a problem during the week and spoke with a microsoft tech Called … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x