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Phone function not working properly. People contacting me…

Customer Question
Phone function not working...

Phone function not working properly. People contacting me are getting garbled, muffled sounds and cannot make out words. Incoming calls to me are clear

Technician's Assistant: What application are you using?

Ios

Technician's Assistant: Have you installed any updates recently?

Updates are current

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 17 minutes by:
3/14/2018
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you mean the issue is only with outgoing calls?
Have you tried using an earphone? Better or the same?
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Customer reply replied 4 months ago
Only my outgoing calls
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
it should not be harware related, instead it is related to your signal reception and base station. Please try moving to another area to test again. Make sure the area is apart from your current location for miles or even far.
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Customer reply replied 4 months ago
Of course I had considered this as a possible source of the problem. However, the situation has persisted over more than two weeks from various sites: from several people’s homes, from stores and from many outside locales. So, this response was not helpful
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago

Okay, if you don't think it is helpful, I opt out and let you see how the other experts think about your issue.

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Microsoft Office Technician: Richard, Software Specialist replied 4 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,080
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there and welcome

Can you tell me the make and model of the phone with the issue?

Thank you

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Customer reply replied 4 months ago
Thank you, ***** ***** I am going to pursue some other avenue to get to the bottom of my problem.
Microsoft Office Technician: Richard, Software Specialist replied 4 months ago

No problem

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