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I get the message "You cannot close MS Word because there is…

I get the message...

I get the message "You cannot close MS Word because there is a dialog box open. Click ok, switch to Word, and then close the dialog box." when I open a Word doc for the first time (each day?) Just opened others w/o that message.

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

Nope. E: drive on my PC

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Answered in 3 minutes by:
3/13/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
sure. what should I do?
Customer reply replied 4 months ago
sure. what should I do? Is this $39 additional to my monthly membership?

hold on can send lower offer

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sent

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
are you still there?

yes sorry had to leave unexpectedly for a bit

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go here to connect me; https://tinyurl.com/yaog856z
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
looks like that fixed it. Did not occur again. Thanks!

awesome, yw!

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