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For weeks now, my computer has been taken over by attempts…

For weeks now, my...

For weeks now, my computer has been taken over by attempts to make updates and then finding being unsuccessfully and so then removing all the changes it was trying to make. It now happens more than once a day, for sure - probably more since I only know about the ones I'm seeing. Please help!!

Technician's Assistant: What application are you using?

Here's the message I get for the latest update that failed: 2018-01 Cumulative Update for Windows 10 Version 1709 for x64-based systems (KB4056892) (28)

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Answered in 1 minute by:
3/13/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 4 months ago
Sure
Customer reply replied 4 months ago
Meaning what as a next step?

go here to connect me; https://tinyurl.com/y782e5f4
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
You seeing this?
Customer reply replied 4 months ago
My screen, that is.

if its undoing again, options are to hide the update and check next month if Microsoft releases an update that would replace it.

or looking at a full reload

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Customer reply replied 4 months ago
What does hiding the update mean? At this point, I don’t care about updates. Can I opt out so this stops happening?
Customer reply replied 4 months ago
Am I alone in having this happen?

not sure about this particular update, but there are may windows update issues affecting everyone it feels like

Hiding the update prevents it from trying to update again

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Customer reply replied 4 months ago
Would you please either do that (preferred) or tell me how to do it?

yes once you get logged in again we'll do it

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Customer reply replied 4 months ago
Here we go again.
Customer reply replied 4 months ago
Can you hear my screams where you are?

yes, that looked like a different update than the other one

I would recommend we disable updates and wait for the next Windows 10 major release and then you could attempt that update.

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Customer reply replied 4 months ago
Disabling updates sounds like music to my ears.
Customer reply replied 4 months ago
Cody,I thought that we had fixed the problem, but my computer is still doing the updating and undoing of changes.Bob Berg

if you go to start menu > search services.msc > open that and look for Windows update > does it show disable?

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Customer reply replied 4 months ago
I’m not seeing a search services option.

just type in services

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Customer reply replied 4 months ago
Statis says running.

double click on it > stop > drop down menu change to disabled > apply

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Customer reply replied 4 months ago
Well, it's saying disabled now. Hopefully that will do it.

ok we'll wait and see

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