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I purchased a Mac Book Pro and picked it up on 9-14. I also
I purchased a Mac Book Pro and picked it up on 9-14. I also purchased Office 365 which I downloaded to the machine on 9-18. My computer crashed at some point (I was gone) . I restarted it and on Satur… read more
Justin Johnson
Justin Johnson
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I've installed Microsoft Office but it keeps saying that
HI, My name is Fiona & I've installed Microsoft Office but it keeps saying that it's an unlicensed product … read more
hongkongpom
hongkongpom
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I bought microsoft office and have the key. The computer I
I bought microsoft office and have the key. The computer I downloaded it on had to be returned the power button broke. I now have a replacement computer and want to download it. How do I do this? … read more
Viet -MS Office Tech
Viet -MS Office Tech
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I have signed up to Office 365 in my personal capacity. But
I have signed up to Office 365 in my personal capacity. But when I open a word document and want to make changes it says it is unlicensed? … read more
bbao
bbao
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I didn't give. my security key right away, but I keep
I didn't give. my security key right away, but I keep getting the notifications to do so. I have the key, just don't know where to go to get that done. … read more
Cody
Cody
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I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
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I got a new computer and a new email account, but when I try
I got a new computer and a new email account, but when I try to access Microsoft Office, I get sent to another web page that is no help at all. … read more
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arsufi2002
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I bought a new mac and want to install office 365, which I
I bought a new mac and want to install office 365, which I purchased. I typed in the code, but it wansnt' recognized … read more
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I have had my microsoft shut off - how do I get it
I have had my microsoft shut off - how do I get it reestablished … read more
Jinsmn
Jinsmn
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purchased 365, can't install? JA: What application are you using? Customer: 365? JA: Have you installed any updates recently? Customer: no, tried, I have product key? JA: Anything else you want the Mi… read more
Chris L.
Chris L.
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My system crashed & I lost my Office 2013. Different ISP.
My system crashed & I lost my Office 2013. Different ISP … read more
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I purchased Office 365 Personal with the new PC I bought
I purchased Office 365 Personal with the new PC I bought from the retailer. I tried to download the app with the Key from the card using my Microsoft account. The website would't accept my password **… read more
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Justin Johnson
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I just purchased Office 365 opening to word it states I need
I just purchased Office 365 opening to word it states I need to reactivate I just did … read more
bbao
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I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
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I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
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My Microsoft 365 needs to be re-activated and the initial
My Microsoft 365 needs to be re-activated and the initial activation card is telling me to contact Best Buy. Please help. ***** *****… read more
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caraleneK
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I have a brand new iMac and a brand new office 365 personal
I have a brand new iMac and a brand new office 365 personal for mac but computer rejects the product key… read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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I installed office 365 on my daughters mac air 6 months ago,
I installed office 365 on my daughter's mac air 6 months ago, now trying to install on my son's mac air, but it's not allowing us to do that as it says cannot activate office with his account. Cannot … read more
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Viet -MS Office Tech
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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