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I am trying to make myself an administrator on my computer…

I am trying to...

I am trying to make myself an administrator on my computer at work. The previous person didn't leave their password ***** having MUCH difficulty trying to access anything

Technician's Assistant: What application are you using?

Trying to change an Excel program

Technician's Assistant: Have you updated Excel recently?

Not that I know of

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Need to change myself to the administrator

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
3/12/2018
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,440
Experience: Over 10 years work experience.
Verified

Hello,
I look forward to helping you today.

May I ask which version of Windows you are using?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,440
Experience: Over 10 years work experience.
Verified
Jason Jones and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 5 months ago
where do I find that?
Customer reply replied 5 months ago
Microsoft Windows 10 Pro
10.0.16299 Build 16299

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 49
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Microsoft Office Question

When you get home, go to the following page and download the Live CD for "Vista/Windows 7".

Download: http://ophcrack.sourceforge.net/download.php?type=livecd

Also, download and install the following application: https://tinyurl.com/y9nh4zuz

Using the installed ISO2Disc application, burn the ISO file that you downloaded first to the CD.

Now that you have the CD, you can place it in the problem computer, turn it off and on, boot from the CD, and allow it to run. It will locate the "Linsey" account password.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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