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I have saved over my work in word. The file size isword

I have saved over...

I have saved over my work in word

Technician's Assistant: What application are you using?

The file size isword 2016

Technician's Assistant: Have you installed any updates recently?

Word 2016 officde 365

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

The file size is still 12MB but i cannot see the previous version

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Customer reply replied 4 months ago
i have searched for +.asd did not find anything related
Customer reply replied 4 months ago
i could zipp it up and upload so your expert can try to edit it on their work computer?
Answered in 27 minutes by:
3/12/2018
Jeevan DSouza
Category: Microsoft Office
Satisfied Customers: 162
Experience: Professor at DeVry University
Verified

Yes. Post it here and I will take a look.

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Customer reply replied 4 months ago
it did not work
Customer reply replied 4 months ago
every time i try t upload it just freezes
Customer reply replied 4 months ago
i can email it you 10Mb?

Send it to***@******.***

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Customer reply replied 4 months ago
ok am sending the meal now
Customer reply replied 4 months ago
email sent

I just see a blank document and I cannot recover anything

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Customer reply replied 4 months ago
i was afraid you would say that. what about the size of document? why is it so big if it empty?

I have no idea. I will opt out so hat another expert can help you

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Customer reply replied 4 months ago
ok, i hope someone can recover it
JJesus Perez Gonzale
Category: Microsoft Office
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

HI, do you require further assistance?

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Customer reply replied 4 months ago
well if the work can be recovered, yes, if cannot be recovered, then i will recreate. what doe sit mean if the file size is 12MB, but only 1 line visible?
can it be recovered?

I am not sure I understand what your problem is, can you please summarize?

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Customer reply replied 4 months ago
i work on Word 2016 document for two days, the last action was to copy a few pages from another document into it and saved it.
Now my document is 12MB, but only one line visible.
No back up, no previous versions saved, i cannot find any -ads files, etc.
i emailed zipped fil to JeEvam DSOUZA, and he could only see one line, the same as I.
So, if the file is so big, I hope the info is still there and can be recovered?

Are you able to attach the file to this chat?

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Customer reply replied 4 months ago
i could not, so i emailed to him

Ok, I am happy to help, please email it to me at***@******.***

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Customer reply replied 4 months ago
ok i will forward the email i send previously to you, with the zipped document
Customer reply replied 4 months ago
file sent

ok, just wait for me I will take a look,

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Customer reply replied 4 months ago
thanks

No problem, I may have solved the problem. Thank you for your patience, I am still working at it.

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Customer reply replied 4 months ago
fingers crossed

still working on it

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Thus far I was able to recover it and I have it in pdf format, does that work?

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Customer reply replied 4 months ago
i will need to continue working in word 2016 on it
Customer reply replied 4 months ago
can it be saved to do .docx?.

ok let me see

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ok, I have it saved in doc format however the formatting is a bit off. IT should be a start

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Customer reply replied 4 months ago
as long ads the work is there, i should be able to re-edit it in the right format. That is a great relief

ok let me see if I can attach it to this chat.

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I went ahead and emailed you both pdf and doc

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Did you receive the email?

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I believe I have solved your problem at this time, please rate your experience.

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Customer reply replied 4 months ago
thanks for this, I think i should be able to get the previous work out of itthanks again
Customer reply replied 4 months ago
now, how do i rate it?

No problem I am happy to help. You should be able to rate now.

JJesus Perez Gonzale
Category: Microsoft Office
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified
JJesus Perez Gonzale and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 4 months ago
is this $55 the charge for the work you have done or estimate for additional work?
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