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I downloaded adobe and paid the subscription price. I've…

Customer Question
I downloaded adobe and...

I downloaded adobe and paid the subscription price. I've tried three times to convert a pdf file into a word file and they come in blank. The page count is there but no words. Help. I need to complete TODAY

Technician's Assistant: What application are you using?

MS version 10

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Microsoft Office
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
3/11/2018
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,816
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> to convert a pdf file into a word file and they come in blank.

Please first confirm this PDF is readable and having the required content. Just open it locally on your computer and view it.

Then please upload the PDF to below site and download the converted Word for review.

https://smallpdf.com/pdf-to-word

Please let me know how it works at your side. Thanks.

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Customer reply replied 4 months ago
Where would the file be saved after your conversion? I can’t find the file
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
There is a download link shown in the same area where you uploaded your PDF file. Can you see it?
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Customer reply replied 4 months ago
No
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
Okay. I will send you a few screenshots for your reference.
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Customer reply replied 4 months ago
No I do not want to add any additional software or costs when I haven’t been able to get my first question answered
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
You don't need to add any software. No extra cost for the sceeenshots.
The online converter also converts the PDF for free.
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Customer reply replied 4 months ago
NO, I do Not want anything else from you. You haven’t answered one simple question and now you want me to let you in to my computer!! You must be crazy. Don’t send anything else to me. I will cancel account now and reject any cost from your horrible service
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
I guess you are referring to the annoying message pushing you for remote assistance at $39. No, that's not me. It's done by the site, please ignore it. I will send you a few screenshots soon.
Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I am referring to that and am calling credit card company now to reject all charges
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
Any feedback? Done?
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