Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was using my pc on the road when it went crazy,

Customer Question
I was using my...

I was using my pc on the road when it went crazy, continually shutting down. When I got home I discovered my pc , Windows 10, was totally out of whack. All my MS applications were gone .

Technician's Assistant: Which software or app can I help with?

Please return my system back to what it was on 3/7/2018

Technician's Assistant: What have you tried so far with your software?

I've reloaded the professional plus office 2016, which got my office apps back but I' missing all my other apps, lots and lots of them

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Please just restore my system back to 3/7/2018

Submitted: 4 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 20 minutes by:
3/10/2018
Microsoft Office Technician: jctservice, Consultant replied 4 months ago
jctservice
jctservice, Consultant
Category: Microsoft Office
Satisfied Customers: 708
Experience: I'm an experienced IT systems administrator and engineer.
Verified

Hi there! I'm Joey, and I'm happy to assist you today! If you have system restore turned on, this is a fairly simple process, i can help you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: jctservice, Consultant replied 4 months ago

If you like, i can do remote assistance to guide you through.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

How about personal data? If Office applications are not available for some reasons, please try using WordPad to open any Word document and check if it is readable.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have Outlook 2016 on my computer and use it for all email,
I have Outlook 2016 on my computer and use it for all email, calendar, etc. functions. For a new biz, we are using Office 365. Somehow I did someting wrong, and 365 has now wiped out my Outlook and I … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I purchased an HP computer on September 8, 2017 and at that
I purchased an HP computer on September 8, 2017 and at that time I also purchased Office Home & Student 2016 for $130. I opened my computer yesterday and the entire MS Office suite (Word, Excel, Power… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Just upgraded to IOS 11.13.5 and tried to restart MS Word
Hi. Just upgraded to IOS 11.13.5 and tried to restart MS Word 16.14. Since I don't have a disk what do I do to reload Word? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I purchased microsoft office and tried to download it and
I purchased microsoft office and tried to download it and get this message - safari can't open the specified address - ms-windows-store. What can I do … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I updatedone of two PCs to Office 2016. Process withe the pc
I updatedone of two PCs to Office 2016. Process withe the pc wit 2013 isn't going well can you help. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I received a message from Microsoft (i believe it could have
I received a message from Microsoft (i believe it could have been a hacker) to call 1-***-***-**** for analysis. Now i ran webroot and Malwarebytes and didn't see any problems. Is this claim from Micr… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am interested in MS Access. Does it work on an iMac with
Hi Pearl. I am interested in MS Access. Does it work on an iMac with OS X? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Been trying to use Log entries to determine why all my
Hello, been trying to use Log entries to determine why all my Office 2010 Professional Plus apps crash upon starting. I had upgraded from Windows Vista Home to Windows 7 variant. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Well, I am being asked to renew my subscription to Microsoft
Well, I am being asked to renew my subscription to Microsoft Office 365, but I do not want to continue to pay the $99 per year. I can purchase the software from Microsoft got $150 one time payment. If… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
What are my best options for purchasing Office for a one
What are my best options for purchasing Office for a one time flat fee instead of monthly subscription?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
The storage space on my Mac keeps changing. it does down
the storage space on my Mac keeps changing. it does down after i have the computer running for awhile. this has started to happen ever since I installed the new version of my Office for Mac.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Called yesterday, charged $21 - no answer or remedy was
Called yesterday, charged $21 - no answer or remedy was given - I tried to switch OS from MS 10 back to MS 7, then back again, I have a page called Apps removed while refreshing your PC. I was working… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I just upgraded my Office program to 2016 but my computer
I just upgraded my Office program to 2016 but my computer still has remnants of Office 2010 left on it and it will not delete through the Control Panel. My Office 2010 was 32 bit so I cannot use the l… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Please can you explain the difference between MS Office 365
Please can you explain the difference between MS Office 365 and MS Office 10 Home & Business 2016. What is better?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My hard drive had to be replaced on my computer and all my
My hard drive had to be replaced on my computer and all my software needs to be reloaded. I have the MS Office disc that I purchased from UTMB (University of Texas Medical Branch) where I used to work… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Ive just upgraded from MS Office 2007 to 2013 - Looks very
I've just upgraded from MS Office 2007 to 2013 - Looks very different! What are the key benfits now available and should I be upgrading from WIN 7 to 8.1?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have the product activitation key for microsoft office professional
I have the product activitation key for microsoft office professional plus 2007. this is however now currently on my computer since a friend erased it recently. In its place is a trial version of the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Cannot down load Microsoft Outlook. the following messages
Cannot down load Microsoft Outlook. the following messages appear: Cannot start Microsoft Outlook. A required component is missing:OMINT.DLL Pleast install Microsoft Outlook again. The required file R… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x