Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I would like to install Microsoft Office on my wife's

Customer Question
I would like to...

I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is an HP 2000 with Windows not sure if it is windows 10 or not

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

My wife uses this laptop mostly for email. Probably not too many updates unless they were automatic

Submitted: 4 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
3/10/2018
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,924
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you trying to purchase the basic version of office for your fine ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I have Microsoft Office on my laptop but I forget how I installed it. I would like to purchase Office for my wife's laptop. Can you help me?
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Sure i can but before that did you purchase it online,if so we can install the same on your wife's laptop in that way you do not need to purchase another one.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I forget how purchased and installed it but it was probably online. I recently repaid my annual cost.
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

OK if you paid any annual subscription then it has to be in your microsoft account.

How many working email accounts do you have,let me know and i can check which one is linked to microsoft account.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
are you still there?
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Yes i am still here and replied to you above so please check it and let me know.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I believe that the email linked to micro soft is***@******.***
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Please give me a moment to check it.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Yes its a Microsoft account so first login to that microsoft account using this link : - https://login.live.com

If you forgot the password ***** it use the Forgot my password ***** in the password ***** to reset the password.

Once you are signed in please let me know.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I have checked in.
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Good now go to services and subscription and it will show the list of services you purchased see if its Microsoft office in it.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
I purchased Microsoft Office 2 times
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

OH OK

Which versions are they?

you know which one you are currently using.If not you can go to installed programs list in control panel and find it from there.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
Office 365 Personal
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Both are office 365 personal?

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
It is only one version which was renewed last year. Office 365 personal
Customer reply replied 4 months ago
John,
Can I just buy another Office 365 Personal for my wife and how do I start?
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Yes you can buy another one using here email address which first needs to be linked to a microsoft account.

You mentioned that you purchased office 2 times that is why i asked.

If its a single personal version then you cannot install it on another computer.

If your wife only needs a email application there are other free email clients too.

Let me know which one you prefer.

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
My wife has a Google email address. Can we use this and where do I get started?
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Yes she can use her gmail address as a microsoft account but before you go for the purchase let me suggest you one thing instead of going for 2 personal (one for you and another for your wife) i suggest you get a home version in this way you can install it up to 5 computer also instead of pay close to 140$ you only need to pay 100$ a year for both.Its just a suggestion its totally up to you.

Here is the link to get office : - https://products.office.com/en-us/compare-all-microsoft-office-products?tab=1

Let me know how it goes also if you face any trouble please do let me know.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Sir did you see my above reply ?

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
thanks for the reply I went to the link you furnished and tried to purchase the 100.00 version. had questions about this, like can I install if right away or do I have to have it shipped to me. I called to toll free number and a message said they were not working today.
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

You do not need a disc to install it.If you have a good internet connection.Sign in to your wife's microsoft account on her laptop and then make the purchase and then you will get the option to download and install it.

Are you clear?

Is there anything else you like to know?

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 4 months ago

Checking to see whether you still need help.

Thank you.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,924
5,924 Satisfied Customers
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
Today I received the error msg: 0xc0000142 and its effects
Today I received the error msg: 0xc0000142 and its effects prevent me from using any of the microsoft office programs. I have shut down the computer and re=booted, but got the same error. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I hjust did a 'save as' over a letter i wrote and lost it
I hjust did a 'save as' over a letter i wrote and lost it all, can i recover it? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
There is someone using Microsoft as a way to hack accounts.
There is someone using Microsoft as a way to hack accounts. My wifes computer was hacked using child pornography as a way for access. Whwn it comes up it can not be deleted. How can this be stopped? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have microsoft office for mac 2011 on my wife's machine,
I have microsoft office for mac 2011 on my wife's machine, she just got a new machine and to resume w/ microsoft office on this new machine we need our product key and w/ jobs we've had to move too ma… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't update Microsoft office 2016 on my wife's laptop. I
I can't update Microsoft office 2016 on my wife's laptop. I know I bought a monthly subscription but can not remember how … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I need to reset my password for my Microsoft account.
I need to reset my password ***** my Microsoft account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My wife just tried to open Microsoft Window Document and was
My wife just tried to open Microsoft Window Document and was told she does not have any privilages. Why … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I have forgotten my pass word and cannot change. I have
I have tried to reset probably tried to set it 10 times. Until now, it had been a long time … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Apearently my name comes up at the different place on face
Apearently my name comes up at the different place on face book, What the heak ? MY SISTER FINDS MY name at 3 other game we play together, She is not happy with me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have been paying yearly for Microsoft office for
I have been paying yearly for Microsoft office for approximately the time it started as an online tool. I shared one of my 3 shares with my daughter, but she was never able to download it and just use… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Well, I have gone through many computers since purchasing
Well, I have gone through many computers since purchasing the Microsoft office 2000. Just recently I had my computer cleaned and it erased my ability to write a letter, i.e. like a Word Processor. I a… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a windows 10 laptop that was running office 10.
I have a windows 10 laptop that was running office 10. Office 10 and all related files has now disappeared. How do I recover it?… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
my friend was using Microsoft Office. she was working on a
my friend was using Microsoft Office. she was working on a file and hit SAVE. then she replace the existing file. is there any way to recover the old file before she hit REPLACE FILE?… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
So I have a file that I wanted to edit in Microsoft Word, but
So I have a file that I wanted to edit in Microsoft Word, but apparently it was saved as a different type of file. So, when I try to open it, it opens Notepad and it's just lines and lines of computer… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Im stilling using FrontPage upgrade 2003..just got new windows
I'm stilling using FrontPage upgrade 2003..just got new windows 8.1 computer. To make it work I have to install office professional 2000, then Office professional 2007..and the FrontPage 2003... runni… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My friend was working on a paper for school...when it was submitted,
My friend was working on a paper for school...when it was submitted, everything was gone...we realized later today that the original paper from school was saved in word93 and my friend has a new versi… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a copy of Office Home and Student key XXXXXXX I have
Good afternoon, I have a copy of Office Home and Student key XXXXXXX I have a mailing letter attached to a data base which I have used before. I need to use it again but need to modify the database fi… read more
Mark
Mark
High School or GED
640 satisfied customers
Dear Sir, I have purchased a new Laptop (Sony) for my wife
Dear Sir, I have purchased a new Laptop (Sony) for my wife for Christmas, it has Windows 8 and though I am a user of Microsoft Office Pro 2007 My wife would only require to use Word and perhaps a publ… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x