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I just had Windows 10 installed (I had been on Vista). When…

I just had Windows...

I just had Windows 10 installed (I had been on Vista). When I try to enter Microsoft Word, it asks for a 25-character product code, which I do not have. (I have been happily using Word for many years.)

Technician's Assistant: When did you last update Word?

Perhaps many months ago. Because Vista was no longer supported, I have not been getting updates lately.

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Answered in 23 minutes by:
3/9/2018
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
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Cody and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 4 months ago
what do I do? Wait, I presume.

go here to connect me; https://tinyurl.com/yc6va7z3
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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