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I have MicroSoft Office Pro 365 installed at the factory by…

Customer Question
I have MicroSoft Office...

I have MicroSoft Office Pro 365 installed at the factory by DELL. My word program is so screwed up that I can't function. The tabs are not right and cannot be set permanently per document, Columnar word processing is all but impossible, and the program functions like highlighting, etc. are inconsistent. Functions (like highlighting) occur where I have not intended at all. I cannot prepare legal documents with this over developed under-achieving software!

Technician's Assistant: When did you last update Word?

I think my updates are automatic through DELL. I'm nost sure it has been updated.

Technician's Assistant: What have you tried so far with your Word?

I tried to repair Office Pro 365 using the settings app screen in Windows 10. I hit modify, then repair and it was off to the races. Then I shut down and restarted my computer. When I returned to Word. Same sad story!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

If I can get WORD repaired to respond accurately to my commands I will be a VERY happy camper and I can get on with my life, LOL.

Submitted: 5 months ago.Category: Microsoft Office
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Customer reply replied 5 months ago
I have added a copy of a document I am currently working on in Word. I cannot tab or curser from one column to another, thereby rendering this document completely useless and unable to be completed. As Marge Simpson would say, " Errrrrrrr!"
Customer reply replied 5 months ago
Hello, are you still there?
Answered in 2 hours by:
3/9/2018
Microsoft Office Technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, thanks for your question.

Do you have the same issue with other Word document?

Did you try open the problem document using another computer having Word installed?

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