Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have MicroSoft Office Pro 365 installed at the factory by…

Customer Question
I have MicroSoft Office...

I have MicroSoft Office Pro 365 installed at the factory by DELL. My word program is so screwed up that I can't function. The tabs are not right and cannot be set permanently per document, Columnar word processing is all but impossible, and the program functions like highlighting, etc. are inconsistent. Functions (like highlighting) occur where I have not intended at all. I cannot prepare legal documents with this over developed under-achieving software!

Technician's Assistant: When did you last update Word?

I think my updates are automatic through DELL. I'm nost sure it has been updated.

Technician's Assistant: What have you tried so far with your Word?

I tried to repair Office Pro 365 using the settings app screen in Windows 10. I hit modify, then repair and it was off to the races. Then I shut down and restarted my computer. When I returned to Word. Same sad story!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

If I can get WORD repaired to respond accurately to my commands I will be a VERY happy camper and I can get on with my life, LOL.

Submitted: 3 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
I have added a copy of a document I am currently working on in Word. I cannot tab or curser from one column to another, thereby rendering this document completely useless and unable to be completed. As Marge Simpson would say, " Errrrrrrr!"
Customer reply replied 3 months ago
Hello, are you still there?
Answered in 2 hours by:
3/9/2018
Microsoft Office Technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,647
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, thanks for your question.

Do you have the same issue with other Word document?

Did you try open the problem document using another computer having Word installed?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
I have an Macbook pro and I need to reinstall my Office 2011
Hi Pearl, I have an Macbook pro and I need to reinstall my Office 2011 because my apple id changed … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
It appears that I inadvertently deleted my Word and Excel
It appears that I inadvertently deleted my Word and Excel programme … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I have a Microsoft word 7 document suddenly switched from
I have a Microsoft word 7 document suddenly switched from draft to page view and is stuck there! How can I get it back to draft? … read more
bbao
bbao
IT Consultant
1,647 satisfied customers
I have just replaced my MMacBook Air with a new one. I
I have just replaced my MMacBook Air with a new one. I cannot find the password ***** username to open Microsoft Office … read more
bbao
bbao
IT Consultant
1,647 satisfied customers
I forgot my password and would like to reset. i can't open
i forgot my password ***** would like to reset. i can't open my desktop ,am now on a laptop … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
Typed in my proper Microsoft account password and it did not
Typed in my proper Microsoft account password ***** it did not go through. I need to reset. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I use excel2007. The details on one of my worksheet do not
I use excel2007. The details on one of my worksheet do not show. just a blank screen. how do I get them back … read more
bbao
bbao
IT Consultant
1,647 satisfied customers
Saved a *.docx file on my desktop. It disappeared from my
Saved a *.docx file on my desktop. It disappeared from my desktop. Opened Word/Recent. The file was there. Tried to open it. Access denied. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I did a restore point on my computer, at this point I am use
I did a restore point on my computer, at this point I am use my daughter computer. I have lost my password ***** can not get in to my computer which is in another room. Can you help with restoring my … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have been waiting over 8 minutes which was my estimated
Second opinion] I have been waiting over 8 minutes which was my estimated time for an answer - are you going to help ?… read more
murpmi00
murpmi00
BS of Science
4 satisfied customers
My Surface crashed last year following a Windows update;
My Surface crashed last year following a Windows update; Microsoft replaced it with a new one, but I was told that all data was lost. But if I saved things to OneDrive, it seems like I should be able … read more
bbao
bbao
IT Consultant
1,647 satisfied customers
I have a document in Word of 8 sections each with a section
I have a document in Word of 8 sections each with a section break. I want to insert a different header for each section but when I do the headers for the whole document take on the latest header I hav… read more
George Sibiya
George Sibiya
PhD
298 satisfied customers
Having trouble opening an asd file. Office word 2013. I can
i can open it the program fine, but when i try to open the asd program i just get symbols … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I'm desperately trying to reconnect my gmail account to my
Hi Pearl I'm desperately trying to reconnect my gmail account to my outlook and it's just not working. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I need assistance with getting my Microsoft code. Microsoft
I need assistance with getting my Microsoft code. JA: What application are you using? Customer: Microsoft 10 JA: Have you installed any updates recently? Customer: I do not think so JA: Anything else … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I just collated the chapters for a Research paper, and to
Hi-- I just collated the chapters for a Research paper, and to handle the different pagination requirements, I used sections. My document won't allow me to print selected pages. I'm on MAC El Capitain… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
8 satisfied customers
I am having issues with my view in word, it cuts off the
I am having issues with my view in word, it cuts off the top. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I typed a document and inadvertently hit a key that deleted
I typed a document and inadvertently hit a key that deleted my document. Is it possible to retrieve the deleted info? … read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x