Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an ACER computer, with Windows 7. I did have

Customer Question
I have an ACER...

I have an ACER computer, with Windows 7. I did have Microsoft Word Starter 2010, however i am no longer able to use Microsoft Word. What do I need to do? All I need to be able to do is type basic letters.

Technician's Assistant: When did you last update Word?

Probably never....where and how do i do that?

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your Word?

To open it and tells me to restart computer and I do and still am unable to use it is blocked.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Don't think so thanks.

Submitted: 5 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 3 minutes by:
3/8/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,046
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Cody, Senior Systems Administrator replied 5 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
After I made a geographic move and set up my computer,
Hi, after I made a geographic move and set up my computer, Windows Word Starter 10 started giving me an error message so I couldn't open it. As the directions said online, I uninstalled it. Then I was… read more
Cody
Cody
Senior Systems Administrator
4,046 satisfied customers
Is Microsoft Word included in my new HP Envy desktop
Is Microsoft Word included in my new HP Envy desktop computer with … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
For years I have used Excel Starter 2010 and Word Starter
For years I have used Excel Starter 2010 and Word Starter 2010. That is all that I need. Two days ago, I got a message that Excel Starter 2010 would not work and that I should either try again...didn'… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I have an Acer computer with windows seven. I can no longer
I have an Acer computer with windows seven. I can no longer open the word program as it is blocked by the request for the 25 digit number. I do have the number on the back of my computer which I have … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was trying to open Word on my laptop, and I get the
I was trying to open Word on my laptop, and I get the message saying Microsoft word starter 2010 cannot open. Try again or repair the product in Control panel. Came up. … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I get one or both error messages when trying to start any MO
I get one or both error messages when trying to start any MO program since recently booting up my computer: "Microsoft [Word/Excel] Starter 2010 cannot be opened. Try again or repair the product in Co… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My Internet connection crashes every time I try to attach a
My Internet connection crashes every time I try to attach a file to my google email. I haveOffice Home and Student 2010 and many of my word documents appear to have been corrupted, they have turned or… read more
James K.
James K.
Consultant
260 satisfied customers
For Viet. A different problem. This new laptop has both MS
For Viet. A different problem. This new laptop has both MS Office 2010 & MS Starter 2010 installed. If I open a .doc file MS Starter produces a version of Word I cannot abide: it does not let me perso… read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
My Word files have been changed, for some reason, from the
My Word files have been changed, for some reason, from the familiar W to a gold shield. WordStarter 2010 cannot open these. Microsoft tell me I have to purchase Office Home and Student. When I go to t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
i have words starter and, over a long period have saved in
i have words starter and, over a long period have saved in my documents many items. suddenly i am unable to open any of them, the screen just shows Word Starter and will not open any of them. HELP!… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
microsoft excel starter 2010 will not start. I get an error
microsoft excel starter 2010 will not start. I get an error message that says it will not start, and to try trouble shooter. How do I fix this?… read more
John Iacono
John Iacono
Managing network engineer
Bachelor
265 satisfied customers
I purchased Microsoft Word 2010,but cant find the package
I purchased Microsoft Word 2010,but can't find the package which contains the activation key #'s. Is there a way I can get it from Microsoft?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
my friend bought me a samsung laptop and it contains micosoft
my friend bought me a samsung laptop and it contains micosoft office and start but when i click start it does,nt go it says i need a keybut i had none with the literature can you explain please?… read more
TheDoctor
TheDoctor
Software Engineer
Master\u0027s Degree
9 satisfied customers
I am trying to access my Microsoft Word Starter 2010 programme
I am trying to access my Microsoft Word Starter 2010 programme to get access to some of my letters and I go into Microsoft Office Starter (English) and then click on Microsoft Word Starter 2010 and th… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I cannot open Excel Starter 2010 or Microsoft Word. I have
I cannot open Excel Starter 2010 or Microsoft Word. I have tried fixing it in the control panel but unsuccessful. What else can I try?… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
Cannot open microsoft Excel Starter 2010. When processing
Cannot open microsoft Excel Starter 2010. When processing tells me there is a problem sending command to the program? A window appears with message 'elevation required' error 462582-00503235-000002E4.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a Toshiba NB500 bought feb 2011 came with microsoft
I have a Toshiba NB500 bought feb 2011 came with microsoft office which I cannot access what do i do?… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
How do you unlock a document. I was writing and changing the
How do you unlock a document. I was writing and changing the document which is a book that I am writing and when I came back to it it said the document was locked. I did not change anything. Microsoft… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x