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I have a significant problem trying to sign in to word,

I have a significant...

I have a significant problem trying to sign in to word, excell etc. It states not responding. I have a new email address is that the problem?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Not sure what an OS is

Technician's Assistant: When did you last update your Word?

When you folks sent a message to update

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am using Microsoft office.

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Answered in 1 minute by:
3/8/2018
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,924
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you mean sign in or open word, excel etc?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,924
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified
John and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 4 months ago
I can bring up word, excel but then it states not responding when I try to use the particular page IE enter a new page or update an old one .
It takes a long time before that clears and them I am able to work on that page in word or excel.

Are you using a windows computer ?

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Customer reply replied 4 months ago
I am using windows. I can open word but when I get to the document I want the system freezes.

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=c73ae8a8-8406-4218-b939-66e43f40c102 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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Microsoft office and printer issues had been solved using remote support.

Sincerely,

John

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