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We had some computer crashes here. story short I did a

Customer Question
We had some computer...

We had some computer crashes here. Long story short I did a restore and then of course my Outlook is asking me to activate. I had purchased an 2013 addition of Office on line a few years ago.When it asks me for my email or phone number it tells me that they are not the right ones. They are the same email and phone number that I had when I purchased the product. How can I prove that it is legal and how can I activate.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number has been the one and only for years and I do not remember if there was a security question

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that is all

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
3/8/2018
Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 979
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Customer reply replied 4 months ago
Thank you
Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Can you tell me which version of office 2013 you have purchased ?

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Customer reply replied 4 months ago
I sorry All it says 2013 as far as I can see
Customer reply replied 4 months ago
you want me to pay an addional 52 dollars.
Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Okay, I belive you must be using home and sutdent version of it.

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Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago

You must have received automated notification, Please ignore that if not required.

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Customer reply replied 4 months ago
Never mind I will just uninstall it.
Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago

You can click on below link :-

https://office.live.com/start/MyAccount.aspx

and check if it showing whether your acount has already been in used on some of the devices.

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Microsoft Office Technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago

We can have quick phone call if you wish .

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