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Can you help me recover the product key for Microsoft office…

Customer Question
Can you help me...

Can you help me recover the product key for Microsoft office I had on my previous computer?

Technician's Assistant: What application are you using?

You mean Windows 10?

Technician's Assistant: The Microsoft Office Technician will be able to walk you through that. Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No, thanks

Submitted: 5 months ago.Category: Microsoft Office
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Answered in 19 minutes by:
3/7/2018
Microsoft Office Technician: Byron, Computer Support Specialist replied 5 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,399
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what version of Office you had on your previous computer?

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Customer reply replied 5 months ago
Don't know, had windows 7 on it though
Microsoft Office Technician: Byron, Computer Support Specialist replied 5 months ago

Thank you. Is your previous computer still running with an internet connection?

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Customer reply replied 5 months ago
no
Customer reply replied 5 months ago
guess you can't help. Oh well.
Microsoft Office Technician: Byron, Computer Support Specialist replied 5 months ago

Without more to go on, I'm afraid not.

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Customer reply replied 5 months ago
Thanks
Microsoft Office Technician: Byron, Computer Support Specialist replied 5 months ago

You're welcome.

*Note: Can you please rate me using the stars at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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