Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Product Activation Required is the message I get when I try…

Product Activation Required is...

Product Activation Required is the message I get when I try to work with Excel or Word. I had not really been concerned before as I could work around it. However I have just been diagnosed with cancer and am in dire need of word and excel as well as e-mailing information I put together.
My name is***** and I can be reached at(###) ###-#### Could you please advise ASAP as to how this issue can be rectified. The message also indicates Product ID
02***-***-****106-48953 PS can you also confirm that my firewall has not yet expired. I believe the agent stated that they normally don’t advise clients, but because I requested to be notified of the renewal date he said he would
Thank youSent from Mail for Windows 10

Technician's Assistant: When you right-click your Excel file, do you get the option to "Restore previous versions"?

Did not try just 1 sec

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No I don't get any message

Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
3/7/2018
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,782
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you purchase this microsoft office online ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
nowhwn o discovered i had no firewall, the trchnician had to remove everuthong and re-install after which my fireeall was re-installed and i paid for 3 or 4 years back in 2016 I believe A few werks later, i callef back because office had not beeb re-installed

We will go to firewall later so first let me know the answer to this question.

Did you purchase this microsoft office online ?

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
no i pirchased with my computet

Do you have the product key or key card or Microsoft office installation disc with you ?

John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,782
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified
John and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
ok do i need to do amything?

Another expert had accepted your remote support request so that expert will continue with you shortly.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
Customer reply replied 1 month ago
Am I still receiving assistance or has everything been dropped?

The other expert haven't contacted you yet to provide remote assistance.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
Do you know how long he will be I have radiation appointment this afternoon and cannot wait too long

In that case i will continue with you for now.

Which one do you have product key or key card or Microsoft office installation disc ?

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
it must be product key as everything was installed when the computer was first purchased
Customer reply replied 1 month ago
All was working as it should until the technician removed all files and re-installed

To activate Microsoft office you need to have either its product key or the microsoft account that is linked with Microsoft other wise we cannot activate it.

Ask Your Own Microsoft Office Question

If you have the product key or microsoft account address that is linked with the microsoft office i can remote access to your computer and activate it for you so let me know.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
if you check my file from I believe 2016or 2015 this is where the problem began as I was informed my firewall had not be renewed. I did not know at the time Your technicians were called and re-installed MS office but it never worked right

We do not have any record of this purchase.This is Justanswer not Microsoft also Microsoft wont call you regarding any of your computer issues including firewall issues.Windows 10 comes with a inbuilt firewall and anti-virus so you do not need to add any other Firewall to it.

I believe you got scammed by someone.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
I did not scammed and I personally contacted Microsoft who connected me with the technician. I was told he had to remove everything on my computer and re-install as someone had attached themselves to my computer. The technician had my computer for over 4 hours. It was after he informed me everything was back that I realized he had not installed MS Office I called them back and they did re-install MS office, but ever since I have been getting the message about re-installation key which I do need to have fixed now. ASAP As I stated all was working well before Microsoft connected me to a technician to have everything re-installed
If I was scammed a second time it was by the technician Microsoft connected me with
Customer reply replied 1 month ago
Sorry first line should read yes I did get scammed which is when I contacted Microsoft directly and after they accessed my computer remotely is when they connected me with another technician

OK i understand but like i mentioned above you need to have the product key or microsoft account linked to microsoft office to activate it also i do not think microsoft will install another Firewall because they already know you have a firewall which is more than enough.

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
how do i find the a tivation key when everything was installed when first purchased

It has to be given to you by the store in a disc box or as a key card.I believe you do not have either of it?

When was this purchased ?

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
profuct ID 02***-***-****106-48953 woud this be the activation key?

Sorry to say no.

When did you purchase it ?

Ask Your Own Microsoft Office Question
Customer reply replied 1 month ago
it is an acer laptop purchased byy hisnand as a Chridtmas gift 5 or 6 years ago
Customer reply replied 1 month ago
My husband purchased it as a Christmas gift about 5 or 6 years ago. It is obvious that I got screwed somewhere by one of the technicians Microsoft connected me today's Visa transaction as it is obvious you cannot help me. Have a good day

Without product key we cannot do anything about activation other that either purchase a new one or get a monthly or yearly subscription.If you want to do that i can help you with it.Let me know

Ask Your Own Microsoft Office Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,782
5,782 Satisfied Customers
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Need help assigning background colors of plot area to data
Need help assigning background colors of plot area to data source … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just installed Microsoft Office on my new iMac. Where is it?
Just installed Microsoft Office on my new iMac. Where is it? … read more
Don Williams
Don Williams
BS
14 satisfied customers
There was an upgrade on my MacBook Air Laptop this
Hello! There was an upgrade on my MacBook Air Laptop this afternoon. I have been able to work with everything except with Microsoft Word; the response is always "Microsoft Word is Currently being upda… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My normal.dotm is corrupted. Word 2010. 2 days ago.
my normal.dotm is corrupted JA: What application are you using? Customer: word 2010 JA: When did you last update Word? Customer: 2 days ago JA: What have you tried so far with your Word? Customer: eve… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have a word created document that I am not able to open.
I have a word created document that I am not able to open. It does not give me the choise of word a … read more
Moses C
Moses C
Bsc
564 satisfied customers
MY outlook fails to connect to the server. To resolve this
Hi, MY outlook fails to connect to the server. To resolve this we have reinstalled outlook a few times. Which resolves the issue but then a few days later the same problem comes back. I have also rein… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a surface 4 and it came with 365 home and student,
i have a surface 4 and it came with 365 home and student, word would not open anymore. I tried to reload it but I could not find the activation code. i do have a microsoft account. but now word has co… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My normal.dotm is corrupted. Word 2010. 2 days ago.
my normal.dotm is corrupted JA: What application are you using? Customer: word 2010 JA: When did you last update Word? Customer: 2 days ago JA: What have you tried so far with your Word? Customer: eve… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm using MacbookAir and a Microsoft Word file I want to
I'm using MacbookAir and a Microsoft Word file I want to work on has somehow become in need of repairing. Can you help? I've tried recovering the file but none of the tables are intact and it looks to… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Text suddenly disappears from a word document. How do I get
Text suddenly disappears from a word document. How do I get it back. It's happened several times. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just purchased Microsoft office for home, 365. I stopped
I just purchased Microsoft office for home, 365. I stopped getting e-mails at 5:14 PM. I'm getting an error message when mail trying to be received. Have rebooted, laptop, turned wireless box Off & On… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I'm trying to install Office 365 on a new computer. It keeps
I'm trying to install Office 365 on a new computer. It keeps asking for my account email which I enter, but then it asks for password, which I obviously have forgotten … read more
Moses C
Moses C
Bsc
564 satisfied customers
Iwas/am a publisher; a one-man show,
Iwas/am a publisher; a one-man show, MauveEnterprise_Publishing. I have lost my MauveEnterprise or mauveenterprise @gmail.com link. It's a business. Is the connection still functioning? How can I hook… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just installed Office 365. Now can't open any older
Just installed Office 365. Now can't open any older spreadsheets from Excel. Dialog box opens and says Name Conflict. Name can't be the same as a built-in name. Old name Print Area … read more
Mike Taylor
Mike Taylor
42 satisfied customers
How do I add a column of negative and postitive numbers.
How do I add a column of negative and postitive numbers. When I use the sum function, it added up the positive numbers in the total and didn't include the negative numbers? … read more
George Sibiya
George Sibiya
PhD
242 satisfied customers
I purchased Office Professional Plus 2016 through home use
I purchased Office Professional Plus 2016 through home use program where I work. I have Windows 10 OS on an HP 510 computer. A little over half way through the install, I get an error code 30088-4. … read more
Cody
Cody
Computer Science
2,154 satisfied customers
I had a problem during the week and spoke with a microsoft
Hi I had a problem during the week and spoke with a microsoft tech Called … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
8:41 CST Pearl, I opened my Excel program and found all of
8:41 CST Good morning. Pearl, I opened my Excel program and found all of the column LETTERS had changed to NUMBERS. How can I revert??? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x