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1 downloaded ms account which i did not want now i can not…

Customer Question
1 downloaded ms account...

1 downloaded ms account which i did not want now i can not log on to my other computer.went throurgh password ***** and it still does not trust what i fill in

Technician's Assistant: What device or product does this involve?

My old asus laptop

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

Sonic master win 10

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

Yes >edge and this happens. Just want out of Ms Accounr its just a hassle.can you get rid of it as i cant get in to my computer.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just let me get into my original laptop as it was

Submitted: 5 months ago.Category: Microsoft Office
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Answered in 13 minutes by:
2/7/2018
Microsoft Office Technician: Jess M., Computer Support Specialist replied 5 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,004
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using the problem laptop right now?
  2. Or are you using a different computer because you cannot login to Windows in the problem laptop?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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