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I have lost everything and get messages from you that you…

Customer Question
I have lost everything...

I have lost everything and get messages from you that you need to check my password ***** go and fill out everything and it says you are sending me a code but it never comes

Technician's Assistant: What device or product does this involve?

I have a microsoft surface pro

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

I lost everything a few months ago while out of the country I came back and went to best buy and they said it was a download that froze my laptop but now I have no word or excel

Technician's Assistant: When did you last update Excel?

I havent

Technician's Assistant: What have you tried so far with your Excel?

Nothing excell is not there anymore is there anyway you can remote take over and check

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want to get everything back like I had before

Submitted: 5 months ago.Category: Microsoft Office
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
2/6/2018
Microsoft Office Technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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