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I just updated my Office package today, & now I'm missing…

I just updated my...

I just updated my Office package today, & now I'm missing the Frutiger font I purchased. It shows up in FontBook but not in the MS Word list. Most of my documents have a substituted font. How do I get Frutiger back?

Technician's Assistant: When did you last update Word?

Today

Technician's Assistant: What have you tried so far with your Word?

Quitting Word & reopening, restarting my computer, disable & enable Frutiger in "user" & "computer" in FontBook.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No... please HELP!

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Answered in 8 minutes by:
1/18/2018
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Please first advise which operating system you are runnin, Windows or macOS? Also which version of it? Thanks.
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Customer reply replied 6 months ago
Mac OS 10.13.2
Thanks. Are you able to see your font using the Font Book of macOS? See below the official instructions.https://support.apple.com/en-au/HT201749
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Customer reply replied 6 months ago
The font does show up in Font Book, but not in the listing of fonts in MS Word documents.
I am not sure if you have read this official support guide before. If not, please try the methods given below. Thanks.https://support.microsoft.com/en-au/help/295062/third-party-installed-font-does-not-appear-in-the-font-list-in-word-fo
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Customer reply replied 6 months ago
This article looks helpful, but it may take me some time to try the fixes. For now, I think you've done all you can do. Can I contact you later if nothing works?

If you need an instant fix, please request remote assistance service and I will do it for you remotely. Please be aware that there is an extra, fixed charge for the premium service. Please advise what you need. Thanks.

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Customer reply replied 6 months ago
I’ll take it from here. My font has errors, so I’ll need to upload it afresh. Thanks for the articles & trying to assist.

Okay, please first try everything that the given article introduced, and let me know how it goes. Thanks.

bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Microsoft Office Specialists are ready to help you
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