Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need help to access my smilebox account. Desk top computer…

Customer Question
I need help to...

I need help to access my smilebox account

Technician's Assistant: What application are you using?

Desk top computer relatively new

Technician's Assistant: Have you installed any updates recently?

Probably not-being retired my wife and I reside at a different location and do not have access to this computer

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I need to check my account status and reset passwork

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 12 minutes by:
1/17/2018
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have used my employee mail account to set up my Microsoft
Hi Pearl - I have used my employee mail account to set up my Microsoft account and it also is my account id. I have recently retired and no longer have access to my employee email account. I do have a… read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I need to set up my own Microsoft account in my name. I do
I need to set up my own Microsoft account in my name … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have Microsoft Office 365 on my laptop and would like to
I have Microsoft Office 365 on my laptop and would like to have the same on my wife's laptop. Can I add this by expanding the license or do I have to do this entirely separate from my laptop computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I accidentally lost my windows access number. Went to
I accidentally lost my windows access number. Went to recover it and in the process it asked for a seven digit access number. It said to contact you for this number. I am doing this from my wifes' com… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
I downloaded Microsoft 365 on our church computer on April
Hi, I downloaded Microsoft 365 on our church computer on April 25th to renew an account to renew an account for East Lake Fellowship that our former Pastor set up in his name John Osborne who died las… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have previously bought Office (including; Word, Excel,
I have previously bought Office (including; Word, Excel, OneNote and Power Point), I am retired and have only personal documents - taxes and such to back-up, whats my best option for backup? … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
I would like to install Microsoft Office on my wife's
I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I forgot my password to get on my desk top computer. When I
I forgot my password ***** get on my desk top computer. When I turn it on it asks for my password ***** I have forgotten and I do not have a disc it asks for to reset password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have forgotten my pass word and cannot change. I have
I have tried to reset probably tried to set it 10 times. Until now, it had been a long time … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I was installing things onto a new laptop and change my
I was installing things onto a new laptop and change my microst account password, and now word that i purchased through office does not work??? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have Office 365 home. I wANT TO LOG INTO THE ACCOUNT BUT
I have Office 365 home. I wANT TO LOG INTO THE ACCOUNT BUT IT Apparently wants a user account other than my Microsoft account. I have not record of that information … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Xcel Read only or access through a read-only location or
Xcel Read only or access through a read-only location or server being read-only … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Been using Smilebox. Suddenly I'm getting this message #7759
Been using Smilebox for years. Suddenly I'm getting this message #7759 and cannot send my latest album. What is wrong?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Never had my desk top locked. now blue screen with my name,
never had my desk top locked. now blue screen with my name, email and asking for password. when it does not email password ***** says to contact microsoft. did that, got a password ***** able to log o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We use Outlook 2013 on the desktop and Gmail addresses via
We use Outlook 2013 on the desktop and Gmail addresses via aliases in Outlook.com. Recently my alias stopped sending mail. My wife's still works fine. Sending an email from the desktop using my alias,… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
how can i set up corporate exchange email account on my sony
how can i set up corporate exchange email account on my sony xperia (android) phone?...each website I look through gives a different way to set it up (domains, servers, etc). No matter what I try, I g… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Hi, Rob I have a new Dell laptop with an Office 2010 starter.
Hi, Rob I have a new Dell laptop with an Office 2010 starter. On my HP desk top, I have MS 2010 Professional, which I purchased when I bought this computer. I can not find my 2010 discs. I want to giv… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
MY WIFES COMPUTER HAS STARTED SENDING SPAM TO ALL HER CONTACTS.
MY WIFE'S COMPUTER HAS STARTED SENDING SPAM TO ALL HER CONTACTS. THE SUBJECT LINE READS "SEE THIS" AND THE BODY OF THE EMAIL READS "CLICK HERE TO SEE THE ATTACHED PHOTOS". WHEN OPENED IT SHOWS AN ADVE… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x