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I use Windows 10 and Office 365 in my PC. I can not open it.

Customer Question
I use Windows 10...

I use Windows 10 and Office 365 in my PC. I can not open it. When I try, the message "Getting Windows ready. Don't turn off your computer." After several hours I turned it off, but when I turn it on the same message appears again. What to do?

Technician's Assistant: What are you having trouble accessing or opening?

I have trouble opening. I can not access my PC because when I turn it on the message occupies the screen and does not allow to type any command.

Technician's Assistant: What's the brand and model of your computer?

It is a HP MXL 1412BHK

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

The problem started last friday Jan 11. I have waited for hours for the Windows system to be ready, when it did not I turn the PC off and then on; but the same message appears and does not allow me to access the computer.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No I just want to be able to get access to the information in my PC and be able to navigate in the internet. Right now I am using my laptop; but it is showing a

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 hour by:
1/14/2018
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Microsoft Office
Satisfied Customers: 1,039
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Kind regards,

Jeff

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