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Someone has set up an Outlook account under the name. This
Someone has set up an Outlook account under the name***@******.***. This person has hacked into my account***@******.*** and is reading all of my e-mails and taking the e-mail address of accounts that… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
904 satisfied customers
I actually have two issues. Sorry, didn't know I hit send.
Sorry, didn't know I hit send. My wife just had her Office 365 renewed a week ago Sunday and it is not working correctly on her laptop. Her IT guy says he needs the proper code for the installation. This past Saturday, my computer got hacked, they got in and changed our Microsoft login & passwords, among other things, and we cannot contact thru our Microsoft account. Our original E-mail was***@******.***, which we had to change. What do you need from us to get this one issue rectified ? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
504 satisfied customers
I can not get into my 365 Office, we do not have the product
Good Morning, I can not get into my 365 Office, we do not have the product code My boss was trying to get into Go Daddy and he changed the password (we think) bot***** *****ne I can not get into the s… read more
Senthil
Senthil
Sr. IT Analyst
BE
220 satisfied customers
How to setup office 365. How to setup office 365. I don't
I don't know. I bought a new computer and office 365 and had something before this but now i'm lost … read more
Jason Jones
Jason Jones
AAS Information Technology
11,449 satisfied customers
Installed Office 365 yesterday. When I click on Word, this
Installed Office 365 yesterday. When I click on Word, this message appears: … read more
Cody
Cody
Computer Science
2,654 satisfied customers
I need to find out when my Microsoft 365 renews and how it
I need to find out when my Microsoft 365 renews and how it renews. My husband took care of all of this sort of thing. He was killed in a head-on collision on March 20, 2017. I am getting a new compute… read more
Cody
Cody
Computer Science
2,654 satisfied customers
I was scammed by a person who said he was a Microsoft Tech.
I was scammed by a person who said he was a Microsoft Tech. He told me that there was a default in Microsoft office so I gave him access. He said that there was major problems but I needed to send him… read more
Jason Jones
Jason Jones
AAS Information Technology
11,449 satisfied customers
I would like to install Microsoft Office on my wife's
I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters … read more
John
John
System/Network administrator
High School or GED
2,678 satisfied customers
Product Activation Required is the message I get when I try
Product Activation Required is the message I get when I try to work with Excel or Word. I had not really been concerned before as I could work around it. However I have just been diagnosed with cancer… read more
John
John
System/Network administrator
High School or GED
2,678 satisfied customers
The code on a xbox live 3 month card said it has already
The code on a xbox live 3 month card said it has already been redeemed. I just bought the card at game stop. Game stop told me to call you. Now you want to charge me money to talk to you. I'm not gonn… read more
bbao
bbao
Freelance IT Consultant
99 satisfied customers
In November, I received Microsoft Office 365 as a birthday
In November, I received Microsoft Office 365 as a birthday gift. When I couldn't get it to load, I contacted a technical service for Microsoft that I pulled off my Yahoo. They went through a long diss… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,572 satisfied customers
I'm a newbie to One Drive. We have Office 365 personal
I'm a newbie to One Drive. We have Office 365 personal loaded on 3 devices and need to be able to share between them, working and editing. I have a Microsoft account and my husband has a Microsoft acc… read more
bbao
bbao
Freelance IT Consultant
99 satisfied customers
I bought microsoft office 365 - home premium - 5 user in
I bought microsoft office 365 - home premium - 5 user in July and because many years ago when my son was a child I registered a microsft games utility for him with my email address,when we registered microsoft office through the retialer in July, using my same/own address, it was inadvertently registered to my son. How could this be rectified? i/e. office 365 put into my name instead. (he doesn't use or need it, or want it registered under him. I have also a gamil account I could uses. … read more
bbao
bbao
Freelance IT Consultant
99 satisfied customers
I bought a home subscription of Office 365 for up to 5
I bought a home subscription of Office 365 for up to 5 users- 1 year I when to www. Support .office.com gave them the subscription info, they confirm over the Internet to be OKI I try to install it on… read more
bbao
bbao
Freelance IT Consultant
99 satisfied customers
I purchased Mirosoft Office 365, and tried to scratch the
Good morning i purchased Mirosoft Office 365, and tried to scratch the silver on the back and ended up loss the several key product that did not showed up on the 25 product key i have several missing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
Accidentally deleted Office 365 : My Outlook and Google
My Outlook and Google pages changed so I was removing My Way which I didn't mean to install.... … read more
WesPCDr
WesPCDr
Master's Degree
185 satisfied customers
I received a call from an organization identified on my phone
I received a call from an organization identified on my phone as PADPAD ESPERANZ 1-***-***-****. He claimed to be in San Diego and from Microsoft. He claimed our computer had been hacked and wood cras… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
904 satisfied customers
trying to find product key for my microsoft office 2010 university
trying to find product key for my microsoft office 2010 university edition , have contacted microsoft and been verified as a student but they sent me a key for office 365 which does not work on 2010 ,… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,441 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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