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We have a problem in reactivating our account after (late)

Customer Question
Pearl, we have a...

Pearl, we have a problem in reactivating our account after (late) payment and installation?

Technician's Assistant: What application are you using?

365

Technician's Assistant: Have you installed any updates recently?

Only in reinstalling 365

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

We can open the apps but receive a message saying the subscription has expired.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
1/8/2018
Microsoft Office Technician: John, Microsoft Office Specialist replied 7 months ago
John
John, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5,949
Experience: I have been in this industry for more that 7 years.i do mainly installing,configuring & troubleshooting Microsoft Office
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Did you check in your microsoft account whether your renewal is showing in it?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: John, Microsoft Office Specialist replied 7 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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